Overview
Pool Products Canada, Inc. is one of Canada's fastest-growing suppliers to the swimming pool industry, serving customers through our e-commerce, retail, and wholesale distribution channels. We proudly supply pool professionals, service companies, builders, installers, and homeowners with quality products backed by exceptional customer service.
As our business continues to grow, we're looking for an enthusiastic, organized, and customer-focused Inside Sales & Customer Care Representative to join our team.
If you're someone who enjoys helping customers, thrives in a fast-paced environment, and wants to be part of a company that's expanding every year, we'd love to meet you.
Position Summary
This is a dynamic role that combines inside sales, customer service, and order management. You'll be one of the primary points of contact for our customers, helping them find the right products while ensuring every order is processed accurately from start to finish.
Success in this position comes from building strong customer relationships, staying organized, and working closely with our office, retail, and warehouse teams to provide an outstanding customer experience.
Responsibilities
- Manage inbound and outbound sales calls to generate new business opportunities and nurture existing accounts
- Answer incoming customer phone calls and emails with professionalism and enthusiasm.
- Recommend products and generate sales through inbound customer inquiries.
- Prepare quotations and accurately enter customer orders.
- Check inventory availability and provide product and delivery updates.
- Process customer returns, exchanges, and warranty requests.
- Coordinate with warehouse and retail staff to ensure orders are fulfilled accurately and on time.
- Order entry
- Inventory allocation
- Order picking
- Packaging
- Courier and freight booking
- Shipment tracking and delivery follow-up
- Prepare shipping documentation and enter shipments into courier and freight carrier portals.
- Act as a liaison between the office, warehouse, and retail operations to ensure seamless communication.
- Resolve customer inquiries and shipping or inventory issues efficiently.
- Maintain accurate customer records and documentation.
- Support other administrative and operational tasks as required.
- Develop and maintain strong relationships with clients through personalized communication and tailored solutions
- Identify opportunities for business development and expand the company's market presence through strategic outreach
- Collaborate with marketing teams to execute campaigns that support sales objectives
- Assist customers with inquiries, product information, and post-sale support to ensure a positive experience
- Engage in continuous learning about industry trends, product updates, and sales techniques to improve performance
Skills
- Proven experience in outside sales, B2B sales, or business development roles
- Previous experience in inside sales, customer service, sales support, or order processing.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- High attention to detail and accuracy.
- Positive attitude with a willingness to learn.
- Comfortable working with computers and learning new software systems.
- Experience with ERP systems, inventory management, or e-commerce platforms is an asset.
- Experience in the swimming pool, construction, plumbing, HVAC, distribution, or related industries is an asset but not required.
- Excellent customer service skills with a focus on building long-term relationships
- Ability to analyze market data and customer needs to develop targeted sales strategies
- Technical sales experience is a plus, especially in technology or related industries
- Bilingual fluency in French is highly preferred for serving Canadian market
- Effective communication skills, both verbal and written, tailored for professional interactions
- Strong organizational skills with the ability to manage multiple accounts simultaneously
Why Join Pool Products Canada, Inc.?
At Pool Products Canada, we're building something exciting. We believe great people are the foundation of our success, and we invest in our team.
We offer:
- Competitive salary: $50,000–$55,000+ annually, based on experience.
- Comprehensive benefits package.
- Full training and ongoing support.
- Opportunities for professional growth and career advancement.
- A fun, energetic, and supportive workplace where your contributions are recognized and valued.
- The opportunity to be part of one of Canada's fastest-growing companies in the pool industry.
Schedule
Full-Time
Work Days:
- Saturday
- Monday
- Tuesday
- Wednesday
- Thursday
Hours:
8:30 a.m. – 4:30 p.m.
Enjoy Fridays and Sundays off every week, providing a consistent work-life balance.
Work Location
On-site
How to Apply
If you're looking for more than just a job and want to build a career with a growing Canadian company, we'd love to hear from you.
Please submit your resume along with a brief cover letter explaining why you'd be a great fit for Pool Products Canada, Inc.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Pay: $49,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
