Guest Service Representative
River Cree Resort & Casino
Enoch, AB
Overview

The Guest Service Representative (GSR) is responsible for providing a value-added experience to all Resort guests throughout our property. The GSR is responsible for the Coat Check and Players Club. This position will include data entry and assisting with the internal/external promotions executed by the Marketing Department for the Resort and helping in the retail outlet.

The GSR will be responsible for creating a positive, informative and fun atmosphere for the Resort. This position is critical in developing loyalty with our patrons and associates. They will promote and maintain the utmost integrity and highest caliber of guest service and respect to all guests and other associates.

Responsibilities
Ensure the guest is being provided with superior customer service
A passion for excellent service and the organization’s vision
Commitment to learning what our customers' needs and wants are
Encourage mutual accountability in service and inspiring others
COAT CHECK

Check guest coats in a secure methodical manner
Have detailed knowledge of all events, activities and attractions occurring in the Resort.
Greeting guests as they enter and exit the resort.
Participate in executing Resort promotions
Any and all other duties that may be required

PLAYERS CLUB

Assist guests with resort inquiries
Enter guest information into the database
Participate in executing Resort promotions
Have detailed knowledge of all events, activities and attractions occurring in the Resort.
Any and all other duties that may be required.
Qualifications
Successful completion of a High School Diploma is necessary.
Minimum of 1 year of cash handling experience.
Hospitality or Marketing diploma an asset.
Proficient in Microsoft Applications: work, excel, power point and outlook.
Experience in the gaming, hospitality or customer service.
The GSR works various types of shifts on a rotating schedule that may include days, nights and evenings.

WE OFFER

A competitive wage and excellent benefits.
Shuttle service from West Edmonton location.
All associates participate in our “Circle of Service” program which rewards and empowers individuals who are able to provide outstanding customer service.
An opportunity to work within a progressive, exciting team environment.
An opportunity to work with a skilled Management team.