About the Role
Hope Street Management Corporation is seeking an experienced, highly organized and service-oriented Operations Lead / Property Management Associate to join our Vancouver team.
This is a hands-on, client-facing role combining operational leadership of a key corporate housing account with administrative, project and operational support for our broader team.
The successful candidate will take ownership of the day-to-day delivery of a high-profile corporate housing program, ensuring that scheduling, housekeeping, maintenance, unit readiness and other operational requirements are coordinated accurately and consistently. Just as importantly, this person will be a key point of contact for client representatives and guests, providing responsive, polished and solutions-oriented service throughout their experience.
Strong communication and relationship-management skills are essential. We are looking for someone who is comfortable communicating with corporate clients, guests, vendors and internal team members; can handle questions or concerns professionally; and understands the importance of timely follow-up and thoughtful service.
Outside of these responsibilities, this position will provide administrative and project support across the organization. The ideal candidate enjoys making things run well: organized, dependable, technologically capable, comfortable managing multiple priorities, and willing to take ownership of an issue and see it through to resolution.
This role also offers a pathway into residential property management. Candidates should either hold a BC Rental Property Management licence or be actively working toward obtaining one, with the opportunity to take on increasing property management responsibilities over time.
Key Responsibilities: Corporate Housing Operations & Client Service
- Lead day-to-day operations for a high-profile corporate housing account
- Serve as a key point of contact for client representatives and guests, providing professional, responsive and solutions-oriented service
- Build and maintain strong relationships with client contacts and understand their operational needs and service expectations
- Respond promptly and professionally to guest questions, requests and concerns
- Communicate clearly with clients and guests when issues arise, coordinate solutions and ensure appropriate follow-through
- Coordinate accommodation schedules, housekeeping, maintenance, vendors and other operational requirements
- Monitor upcoming arrivals, departures and unit requirements and proactively identify potential issues
- Coordinate with housekeeping teams to ensure units are cleaned, inspected and ready as required
- Conduct onsite operational checks as needed
- Troubleshoot operational and guest-service issues and coordinate appropriate solutions
- Maintain accurate operational schedules, records and documentation
- Ensure outstanding matters are followed through to completion
- Coordinate effectively with housekeeping teams, vendors and internal team members
- Identify opportunities to improve workflows, systems and the overall client and guest experience
- Take ownership of operational issues from identification through resolution
Administrative & Project Support
- Provide administrative and operational support to the Vancouver team
- Assist with scheduling, documentation, correspondence, reporting and follow-up
- Maintain organized electronic records and ensure outstanding items and deadlines continue moving forward
- Assist with property-related administration, maintenance coordination, inspections and other activities as required
- Support internal projects and process-improvement initiatives
- Assist with data entry, reporting, system updates and quality-control reviews
- Help develop and maintain procedures, checklists and operational documentation
- Support the implementation and ongoing improvement of new software, systems and workflows
- Take ownership of assigned projects and see them through from planning to completion
- Work collaboratively across property management, leasing, maintenance, marketing and management
Property Management Development
- Support licensed Property Managers with residential property management activities as required
- Develop practical knowledge of residential property management operations and regulatory requirements
- Take on increasing property management responsibilities as experience and licensing permit
- Maintain an existing BC Rental Property Management licence or actively work toward obtaining one
As systems and automation continue to streamline operational processes, the allocation of responsibilities within this position will evolve, with opportunities to take on additional projects and property management responsibilities.
Schedule & On-Call Coverage
This position follows a regular Wednesday through Sunday workweek and includes scheduled after-hours on-call responsibilities.
Wednesday–Friday
- 9:00 a.m. to 5:00 p.m. in our Vancouver office
- On-call coverage from 5:00 p.m. to 9:00 p.m. for operational and property-related matters
Saturday–Sunday
- Flexible remote working days focused on operational oversight, administrative support and project work
- Weekend operational activity is generally light; however, the successful candidate is responsible for ensuring that issues arising during their scheduled coverage are addressed appropriately
- Administrative and project responsibilities are completed flexibly around operational requirements
- On-call coverage for operational and property-related matters until 9:00 p.m.
Monday and Tuesday are the regular days off for this position.
A separate on-call allowance is provided in addition to base salary.
Experience & Qualifications
We are seeking someone with approximately 5–7 years of relevant professional experience, ideally including experience in several of the following areas:
- Client-facing roles requiring a high level of professional communication and relationship management
- Customer or guest service in a professional, hospitality, property management or corporate environment
- Experience managing client expectations, responding to concerns and coordinating solutions
- Operations coordination or operational management
- Property management or property administration
- Professional or executive administration
- Hospitality, corporate housing or another service-oriented environment
- Project coordination or experience leading a project or initiative
- Experience working as part of a collaborative, high-performing team
Experience supporting corporate clients, executives, residents, guests or other high-touch client relationships would be particularly valuable.
Skills & Attributes
The successful candidate will be:
- An excellent communicator with strong written, verbal and interpersonal skills
- Confident and polished when communicating with clients and guests
- Naturally service-oriented and able to build positive professional relationships
- Able to handle concerns, complaints and unexpected situations calmly and professionally
- Responsive and understands the importance of timely communication and follow-through
- Highly organized with excellent attention to detail
- Dependable, responsive and accountable
- Comfortable taking ownership and making practical decisions
- Able to manage multiple priorities and changing circumstances
- Proactive in identifying problems rather than waiting for direction
- Strong at following through and ensuring tasks are completed
- Professional and solutions-oriented when working with clients, guests, residents, vendors and colleagues
- Comfortable working independently and managing their own workload
- Collaborative and willing to support the broader team when needed
- Interested in improving systems, processes and ways of working
How We Work
At Hope Street, we value people who take ownership of their work, follow through on commitments and genuinely enjoy being part of a team. We work collaboratively, communicate openly and step in to support one another when needed.
Our environment is fast-moving and continually evolving. We encourage team members to bring forward ideas, look for better ways of doing things and take initiative rather than waiting to be asked. Just as importantly, we value professionalism, accountability and treating our clients, residents, guests, partners and colleagues with respect.
Technical Skills
Candidates should be comfortable working with technology and learning new systems, including:
- Microsoft Office and/or Google Workspace
- Excel and Google Sheets
- Cloud-based property management or booking platforms
- Scheduling, workflow and project-management systems
- Digital communication and collaboration tools
- Online document management and record-keeping systems
Experience with property management software, CRM platforms, workflow automation or similar operational systems is an asset.
Licensing
Candidates should either:
- Hold a current BCFSA Rental Property Management licence, or
- Be actively working toward obtaining their BCFSA Rental Property Management licence.
We are looking for someone interested in continuing to develop within residential property management and taking on greater responsibility over time.
Compensation, Benefits & Growth
Base salary: $55,000–$65,000 per year, based on experience and licensing status.
In addition to base salary, Hope Street offers:
- A separate on-call allowance for the after-hours responsibilities associated with this position
- Extended health and dental benefits, with Hope Street covering 50% of the premium cost
- RRSP matching, in accordance with company policies
This role offers the opportunity to take ownership of an important client operation while building broader experience across client service, operations, projects and residential property management.
As our systems and processes continue to evolve, the successful candidate will have opportunities to take on additional projects and increasing property management responsibilities.
Hope Street offers a collaborative environment where team members are encouraged to contribute ideas, improve processes, take ownership of their work and help the team succeed.
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Extended health care
- Paid time off
- RRSP match
Work Location: Hybrid remote in Vancouver, BC
