We are hiring a dispatcher/service coordinator to manage daily technician scheduling, emergency response, and service workflow.
This role requires judgment, planning, and the ability to manage multiple priorities in real time. It is not a call-centre or entry-level admin role.
Responsibilities
- Dispatch plumbing and HVAC technicians based on urgency, skill, location, and efficiency
- Triage emergency calls (leaks, no heat, safety issues)
- Build and adjust daily and next-day schedules
- Communicate schedule changes clearly to technicians
- Coordinate access with property managers, tenants, and unit owners
- Monitor email for approved quotes and convert them into jobs using ServiceTrade
- Attach vendor invoices to the correct jobs in a timely manner
- Coordinate building water or heating shutdowns for repairs
- Combine work to minimize repeat shutdowns and unnecessary return visits
- Follow up on after-hours and weekend call-outs
- Close completed jobs so they can be invoiced
- Communicate delays and updates professionally
- Handle upset customers calmly and constructively
Qualifications
- Strong organizational and prioritization skills
- Ability to think ahead and anticipate downstream impacts
- Comfortable making decisions under pressure
- Clear, professional phone and email communication
- Ability to manage interruptions without losing track of priorities
Experience in dispatch, service coordination, facilities management, property management, or trades-based scheduling is a strong asset.
Experience with ServiceTrade or similar field service software is an asset.
Why This Role Matters
Dispatch is a critical operational role. Strong dispatching keeps technicians productive, customers informed, and the business running smoothly. We will train you on our systems and processes, but you must be able to think, plan, and adapt.
Apply on Indeed with your resume. Selected candidates may be asked scenario-based questions during the interview process.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Application question(s):
- How many years experience do you have dispatching service technicians?
- Briefly describe the types of operations you have experience dispatching for... (e.g. HVAC, plumbing, facilities, construction, etc)
- This role requires making independent scheduling decisions and managing competing priorities throughout the day. Are you comfortable with this level of responsibility?
Language:
- Fluent English (required)
Work Location: In person
Pay: $25.00-$27.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- On-site parking
- RRSP match
- Vision care
Work Location: In person
