Are you passionate about the intersection of wellness and beauty? Are you a detail-oriented professional who thrives in a fast-paced, high-end environment? Flawless Clinical Aesthetics and Medical Services is seeking a talented Medical Office Assistant to join our energetic team. Based in our beautiful clinic in Inglewood, this is a pivotal role where you will be the face of a long-standing medical aesthetics and medical services practice.
Full-time position: Monday – Friday, 10:00 AM – 6:00 PM (No weekends!)
What We Offer
Join a team that balances clinical excellence with a passion for beauty and customer-care. At Flawless, you aren't just a staff member; you are a vital part of a supportive environment where we prioritize both patient outcomes and team synergy.
Some of our benefits:
- A Beautiful Workspace: Work in our newly renovated SE Calgary clinic, easily accessible from downtown and Deerfoot.
- Wellness & Beauty Perks: Enjoy employee discounts on medical-grade skincare products and advanced cosmetic treatments (injections, lasers, and more).
- Work-Life Balance: Consistent weekday scheduling that respects your time outside the clinic.
- Industry Leading Services: Get exposure to cutting-edge treatments like thread lifts, advanced medical aesthetics, pain reduction treatments, and permanent fat reduction.
Position Summary
Join a dynamic healthcare team where your precision, professional polish, and organizational skills directly impact the client experience. As our Medical Office Assistant, you are the heartbeat of the clinic, ensuring that every client journey, from a simple consultation to an invasive skin procedure, is seamless and welcoming. If you are humble, hungry to grow within the aesthetics and private medical industry, and "people-smart," this is your chance to shine in a high-performing private medical setting.
Duties and Responsibilities
Patient Experience & Frontline Interaction
- Create a welcoming, high-end boutique environment for every client.
- Manage the "first impression" via professional telephone, text, and email correspondence.
- Check-in patients, manage intake processes, and ensure the clinic aesthetic is maintained throughout the day.
- Handle Point of Sale (POS) transactions and cash handling with accuracy and discretion.
Information & Records Management
- Manage detailed client scheduling and electronic medical records using Accuro EMR.
- Organize and protect sensitive patient medical information.
- Maintain accurate invoicing and client databases.
- Ensure all record-keeping and note-taking meet clinical standards.
Clinical Operations & Support
- Proactively manage product inventory, including tracking and restocking high-value skincare lines.
- Execute opening and closing duties to ensure the clinic is "client-ready" at all times.
- Support practitioners by ensuring the right information reaches the right provider at the right time.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Knowledge
- Eagerness to learn the aesthetics industry and the diverse range of treatments offered (Lasers, Neuromodulators, Fillers, Thread Lifts).
- Proficiency in privacy legislation (HIA/PIPA) relevant to private medical services.
- Willingness to take direction and operate in a dynamic team environment.
Skills
- Advanced proficiency in Accuro EMR, Windows and Outlook, and the Google Workspace (Docs, Sheets, Drive).
- Exceptional written and verbal English skills with a "concierge-level" professional tone.
- High-level attention to detail; able to juggle complex scheduling in a busy environment.
- Ability to multi-task and manage competing priorities.
Abilities
- Independence: Ability to work autonomously and take initiative without constant supervision.
- Empathy: Support clients on their aesthetic journeys with compassion and non-judgment.
- Growth Mindset: A desire to learn new software, products, and clinical processes as the industry evolves.
Qualifications
- Required: Proven experience and training with Accuro EMR.
- Education: Certificate or diploma in Medical Office Assistant or a related discipline.
- Experience: Minimum 1 year in a medical office, ideally within medical aesthetics or a private medical environment.
- Tech Savvy: Proficiency in Outlook, and Google Suite.
- Professionalism: Polished appearance and demeanor suitable for a high-end clinical environment.
About Us
Flawless Clinical Aesthetics and Medical Services is a premier SE Calgary destination for non-invasive and invasive skin care. From laser face lifting to body sculpting, thread lifting, and advanced medical aesthetics, we believe in providing results-driven treatments in a luxurious setting. We are dedicated to helping our clients feel like the best version of themselves. We are looking for a teammate who is as excited about the future of medical aesthetics as we are!
Job Type: Full-time
Pay: $22.00-$23.00 per hour
Benefits:
Experience:
- Accuro EMR: 1 year (required)
Work Location: In person
