Job description and requirements:
-Full-time or Part-Time schedule available
-A minimum of 2 years experience as a receptionist. Veterinary specific training is not necessary.
-Capable of answering a multi-line phone system and directing phone calls to the appropriate team member.
-Excellent customer service skills.
-Works well in a fast-paced environment.
Our receptionist is usually the first person with whom clients will interact – they are the “face” of the practice. The first impression that the client receives through interacting with the front desk staff often has the greatest effect on the client’s overall impression of the practice. One of the goals of the VMR is to make clients feel welcome. The VMR must be a friendly and compassionate person. Great organizational skills are also essential to handle the wide variety of tasks that the VMR performs.
At Coulee Veterinary Clinic, all members of our team may be required to perform the duties of the Veterinary Medical Receptionist from time to time. There are some specific training programs available for the VMR or they may be trained on the job.
The duties of the VMR include (Cross training of VMA duties maybe available for the right candidate): *
- Answering the telephone in a timely manner
- Scheduling appointments/surgeries
- Greeting clients
- Checking patients in, weighing patients, and admitting patients into the exam room
- Collecting and recording payments
- Processing insurance claims on behalf of clients
- Cleaning the exam room between each patient
- Faxing files back to referring clinics
- Filing patient records received from other clinics
- Confirming appointments and scheduled surgeries
- Exam reminder calls and reminder letters
- Keeping front end food/sale items well stocked and tidy
- Maintaining reception area and front desk to be clean and organized
- Advise clients of basic nutritional information
- Take new patient pictures and fill out forms with clients
Job Type: Full-time
Pay: $17.00-$19.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
Ability to commute/relocate:
- Lethbridge, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Receptionist: 2 years (preferred)
Work Location: In person
Application deadline: 2023-10-15
Expected start date: 2024-08-19
