Temporary Service Coordinator (up to 8 month contract)
CITY OF BRANTFORD
Brantford, ON

To apply on-line, please visit the City of Brantford website at https://brantford.ca and click on Jobs and Volunteering and Current Opportunities.

Closing date for applications: Thursday, October 17, 2019, at 4:30 p.m.

Position Summary

Reporting to a Supervisor or Manager of Social Assistant Services, in cooperation with the Ontario Works team, the Service Coordinator provides financial and employment assistance to clients, incorporating regulations, policies and procedures of the Ontario Works Act, local policies and other legislation as applicable with the goal of assisting the client in their transition from reliance on social assistance to meeting personal and career objectives that fulfill the individual's potential and lead to self sufficiency. The Service Coordinator uses a collaborative, community-based approach to support clients in their transition to self-sufficiency. This includes making the client aware of community resources and services, advocating on behalf of clients to service providers, mitigating barriers to accessing services and following up with clients to ensure that services were beneficial to the client.

Qualifications

  • Community College diploma in Social Services Worker program or related area. Preference may be give to applicants holding a Bachelor's degree or higher in Sociology, Social-Psychology, Psychology or Social Work or equivalent or relevant program of study.
  • Minimum one (1) year experience in an outcomes based, customer service environment in a direct service role
  • Ideal candidates will have directly relevant social services experience in income support and/or employment services
  • Demonstrated group facilitation and interview skills
  • Demonstrated ability to coach & mentor participants on their continuum to life stabilization and self-sufficiency
  • Experience monitoring the progress of participants based on their plan, and re-evaluating as necessary
  • Experience calculating budgets and analyzing eligibility for entitlement
  • Effective communication & interpersonal skills to exchange, explain, interpret and discuss factual information internally and externally
  • Working knowledge of support systems within the community for employment assistance, housing and education
  • Excellent organizational and prioritization skills to effectively meet deadlines
  • Ability to work independently and in a team setting
  • Detailed knowledge of the Ontario Works Act and detailed understanding of departmental and municipal policies and procedures considered an asset
  • Ability to work independently and in a team setting
  • Demonstrated case management skills in a human services setting is an asset
  • Working knowledge of SAMS and other relevant internal systems considered an asset
  • Must have a valid driver's license and access to a motorized vehicle

Qualified candidates please attach a detailed .pdf format resume & cover letter.

Information gathered relative to this position will only be used for candidate selection.

We thank each applicant for taking the time and effort to submit your resume, however, only candidates to be interviewed will be contacted.

Our organization is committed to promoting the independence, dignity, integration and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services.

Accommodations are available for all parts of the recruitment and selection process.

To apply on-line, please visit the City of Brantford website at https://brantford.ca and click on Jobs and Volunteering and Current Opportunities.

Closing date for applications: Thursday, October 17, 2019, at 4:30 p.m.

Job Types: Temporary, Contract

Salary: $32.58 to $34.67 /hour