SIEGE SOCIAL, 4320 AVENUE PIERRE-DE COUBERTIN, MONTREAL, Quebec, Canada Req #4036
Tuesday, January 5, 2021
Founded in 1985, La Vie en Rose has distinguished itself as a Canadian leader in the field of lingerie and jerseys with more than 3,000 employees. The company has more than 230 stores across Canada, and our ultimate goal is to make you feel beautiful and comfortable in our lingerie and swimsuits and provide you with outstanding customer service. In addition, since 2006 we have entered the international market and our brand is now represented in 18 countries.
At La Vie en Rose, employees are the most important asset of the company. It is important for us that employees feel appreciated in their work. That's why we encourage in-house promotions and offer the best possible training to our employees so that they all develop a long and beautiful career at La Vie en Rose.
THE PURPOSE OF THE ROLE
The incumbent is responsible for coordinating various activities such as emails, calls and complaints related to e-commerce and stores. The incumbent must be available to work a day, evening and weekend work schedule. This position is full time.
Respond to emails, online and telephone chats regarding websites, online orders, billing issues, store experience and any general customer concerns. Redistribute other emails or calls to the people concerned;
Assist customers with online orders;
Provide information on products and services;
Handle customer complaints, questions and concerns related to their shopping experience;
Increase website conversion by helping clients via online chat;
Follow up on online orders;
Investigate with our transport partner for lost packages;
Complete online exchanges and returns;
Ensure the validity of the regulations of promotional offers;
Control the quality of site data, promotions and promotional offers;
Maintain good communication between store operations, the distribution center and the customer service department;
Carry out merchandise transfers to complete orders;
Perform all other tasks requested by the Manager.
From 1 to 3 years of experience in customer service ;
Perfectly bilingual with impeccable English and French writing;
Experience in retail;
Good understanding of electronic commerce operations;
Excellent knowledge of the Microsoft suite;
Ability to work under minimal supervision ;
Be available to work evenings and weekends.
The information on this site is for information purposes only and is not intended to have legal consequences. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.