Do you love building relationships with customers and influencers? Are you technically inclined? Do you love helping to resolve customers’ problems? Do you love the pre-sales side of customer engagement? If so, then this role may be for you.
The successful candidate will have hands-on customer success, technical support, customer service, or sales support experience ensuring overall customer satisfaction so they will renew and responding to the pre-sales product questions.
About the Job
The purpose of this role and why this role exists
- To ensure overall customer satisfaction so they will renew (80%)
- To handle in-bound product inquiries, responding with web demos, quotes and invoices (20%)
Top Responsibilities
The part that you play in this organization, and specific duties you are measured against
- Customer Advocacy – ensuring we are providing superior service and support to ensure customers are successful and renew
- Customer / Reseller Engagement – Working with prospective clients ensuring they understand the product’s value proposition, often by asking them the right questions and answering their technical questions
- Providing quotes and invoices, following up on quotes
Some of the Experiences & Background we’d like to see
All the things you’re good at because you’ve done most of these before
- Post-Secondary degree in a business-related field (Marketing, Sales, Management, Communications)
- 3-5 years experience in B2B Customer Success, Technical Support, Customer Service, Customer Advocacy, Pre-Sales, or Sales Support roles within a technology company
- Strong remote presentation skills
- A willingness to take the initiative
- Exceptional attention to detail and well organized
- Excellent business-level verbal, written, and presentation skills. Efficient communications is king
Additionally Desired Experience
- A successful candidate will bring a technical background with an understanding of B2B business workflows
- Authoring procedural documentation
- Experience in a software company
- Experience with CRMs
Candidates must be legally entitled to work in Canada and must be able to travel intermittently to the United States
Sound like you? Sent your resume to [email protected] now!
Please include your resume.
About the Company
Our client is a growing 6-year old company which has already attracted 3,000+ Enterprise-level clients from over 70+ countries including Fortune 500 companies. These clients now rely on our client’s solutions to integrate data between their various applications. They have become a leading provider of data integration.
Application integration is a painful and daunting task, typically costly and inefficient to develop. To address this, our client has developed robust value-add additions which leverage existing Microsoft integration offerings. Their software solution is cost-effective and easy for developers to use.
They offer a relaxed work environment, walking distance to eateries, and healthcare spending account.
