The Brand Ambassador, Experience role is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team and execute store functions in relation to customer experience and operational efficiency, including ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity.
Store Financial Performance:
Achieve or exceed personal sales targets and productivity standards.
Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
Attend and participate in all store meetings, events and product knowledge sessions
Demonstrate values and behaviours consistent with Canada Goose’s culture
Ensure an outstanding customer experience
Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
Contribute to respective location’s Units per Transaction (UPT) by introducing new, underperforming and strategic categories
Develop, maintain and drive personal customer relationship management through clienteling and after sale customer engagement
Leveraging in store elements to provide a memorable experience
Compliant of store operating procedures to minimize store shrink
Handle all Point of sale (POS) transaction in compliant to company standards
Support in the upkeeping overall physical store maintenance and standards
Responsible for maintenance of the Visual merchandise directives
Other responsibilities may be added to meet the needs of the business
Experience, Education and Designations:
Minimum of 2 years retail experience, preferably in a customer focused environment
Proven track record of successful sales experience
Experience working with affluent and luxury brands is an asset
High-volume traffic experience is an asset
Knowledge, Skills and Attributes:
Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
Time management and multi-tasking skills
Ability to work efficiently in a fast-paced and team orientated environment
Adaptable to the elements that may impact the overall customer experience
Excellent communication and interpersonal skills
Self motivated, able to work independently and know when to seek guidance
Basic skills in Microsoft Office; specifically, Word and Excel are an asset
Proficiency in another language is an asset
We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted.
Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees. Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.’s human rights, accommodation and accessibility polices.