We are looking for someone seeking exciting new opportunities as a Counter Sales Representative for our thriving team. The successful person will be an energetic, customer focused, self-starter who has experience in the automotive aftermarket parts industry.
Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude.
Sell and support a diversified line of products via phone, fax, email and over the counter, promoting Private Brands and eCommerce channels whenever possible. Delivering a high level of customer service and support promotions and upselling opportunities.
Handle customer transactions: including sales, returns, defectives in a timely manner.
Ensuring customers parts orders are accurately filled and delivered in a timely and efficient manner.
Reconcile their transaction history and drawer at the conclusion of each shift.
Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.
Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with employees in the execution of plan-o-grams, overall product presentation, inventory management, signage, and various product initiatives to enhance the customer experience and maximize inventory turns.
Follow all policies and standard operating procedures related to cash, credit, check, refund and return policies.
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Contribute proactively to improvements in branch sales and profitability.
Adhere to inventory control programs, in-stock standards and all operating procedures.
Effectively communicate with all store and support center team members, management, and customers.
Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required.
