Morgan's Glass is a well-established, family-owned business proudly serving Vernon and the surrounding area since 1963. As an ICBC Glass Express Repair Facility specializing in residential, commercial and automotive glass, we have built a reputation for quality workmanship and exceptional customer service. We are looking for a friendly, organized, and dependable Customer Service Representative / Office Administrator to become an important part of our team. As the first point of contact for our customers, you will play a key role in creating positive customer experience while helping keep our daily operations running smoothly.
Key Responsibilities:
- Greet customers in person and answer incoming phone calls and emails
- Schedule appointments and coordinate service calls
- Assist customers with residential, commercial, and automotive glass inquiries
- Assist customers with ICBC Glass Express and insurance-related claims and documentation
- Prepare customer quotes, process orders, and conduct follow-up communication
- Communicate effectively with technicians, suppliers, and management
- Process payments and assist with invoicing and accounts receivable
- Maintain accurate customer records and update job information
- Perform general administrative and office duties to support daily operations
Qualifications:
- Previous customer service and administrative experience
- Experience in the construction, glass, or automotive industry is an asset
- Experience with ICBC Glass Express claims, insurance claims processing, or the automotive glass industry is considered a strong asset
- Strong communication, organizational, and customer service skills
- Excellent multitasking and time-management abilities
- Professional, positive, and team-oriented attitude
- Proficiency with computers and common office software
- Ability to work effectively in a fast-paced environment and adapt to changing priorities
What We Offer:
- Competitive wages based on experience
- Extended health and dental benefits
- Full-time, stable long-term position
- Monday to Friday schedule
- Supportive family-owned business with strong community roots
- Opportunity to grow with a well-established local company
If you enjoy helping customers, take pride in staying organized, and are looking for a long-term career with a respected local company, we'd love to hear from you.
Pay: $26.00-$30.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental care
- Extended health care
- Vision care
Application question(s):
- Please briefly describe your customer service and administrative experience, including any experience with scheduling, invoicing, insurance claims, or the construction, automotive, or glass industries.
- Do you have experience with ICBC Glass Express claims or insurance claims processing? Please describe.
- Why are you interested in working at Morgan's Glass?
Experience:
- Customer service: 2 years (required)
- Administrative: 1 year (required)
Work Location: In person
