In Room Dining- Hotel
River Cree Resort & Casino
Enoch, AB
Overview
A structured In Room Dining Server role is critical to serve prepared foods and drinks to Hotel guests.

Responsibilities
It is Each associate is expected to carry out, within their capabilities, all reasonable requests by management
Responsible to wash and clean your hands regularly with soap and water
Responsible to be properly groomed and dressed professionally daily
Responsible to check your work schedule daily and note any changes
Reports to work on time.
Ensure department keys are picked up and complete opening duties in Room Service
Ensure that the kitchen associates are in and report to LP if not at work immediately
Pickup all necessary reports.
Pickup all baked goods from the loading dock and deliver to kitchen for service
Ensure that all requests are delivered complete and in a timely manner
Attends standup meetings daily and participate in general discussions
Use proper food handling procedures (gloves, tongs, napkins, etc)
Use proper dialogue in greeting guests, entering rooms and clearing out rooms
Maintain working in a clean and organized environment
Provide ample stock of china, cutlery and glassware for the department to use
Properly clean and sanitize equipment used to serve our guests requests
Ensure that Room Service and Main Service Bar work area is clean and sanitized
Ensure that all guest charges are posted correctly and in a timely manner
Prepare to open the Main Service Bar by getting the opening duties completed
Prepare to order any food and beverage requirements from storeroom
Place a fresh flower order weekly from the florist
Prepare setups for functions ie: cutlery, china, glassware, linen for functions
Prepare to assist other outlets during busy periods of service
Prepare cash outs for each shift and deposit them
Deposit any cash or cheques for cash outs into the safe after every shift with witness
Print revenue reports daily for closing shifts after outlets are closed
Report any challenges and complaints from guests
Ensure that the department is secured and keys are turned in to security after shift
Report to department meetings and trainings as scheduled
Other duties as required

Qualifications
1-2 years in food and beverage service, banquet service, bar service
Experience in Micros or another point of sale system an asset
High School Graduate
Alberta Server Intervention Program
Winequest certified or equivalent required
Proserve License an asset
Strong communication skills (verbally, listening and writing)
Fluent in English (oral and written), a second language is a definite asset
Ability to carry food and beverage trays (approx 5-10 lbs)
Basic knowledge in food, liquor, beer, and wine
Basic knowledge of other hotel services, city attractions and local services
Must have understanding in sanitation, hygiene and food handling procedures
Good customer service skills with excellent phone etiquette
High standard of personal grooming
Ability to recognize our repeat guests
Ability to work in a quick paced environment and be able to deliver services to our guests in a timely manner
Mathematic Skills: Basic math may be needed to verify cash receipts.
Good customer service skills with excellent phone etiquette
Physical Coordination: The server must have the ability to move food trays. Trays loaded with food may be as heavy as 20 lbs.
Communication Skills: Reading, writing, speaking, and listening are important for the server to communicate effectively to guests, kitchen staff, and food and beverage helpers.
Able to work as a part of a team.
Able to work with little supervision.
Ability to work calmly under pressure.
The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

A competitive wage and excellent benefits.
Shuttle service from West Edmonton location.
All associates participate in our “Circle of Service” program which rewards and empowers individuals who are able to provide outstanding customer service.
An opportunity to work within a progressive, exciting team environment.
An opportunity to work with a skilled Management team.