The JR Dispatcher is responsible for ensuring the timely and accurate completion of all dispatch-related administrative and ticketing tasks. This role plays a key part in maintaining accurate billing, efficient communication between drivers, supervisors, and management, and supporting operational excellence through attention to detail and effective follow-up.
· Review and complete all ticketing and administrative paperwork related to dispatch activities.
· Verify ticket accuracy and ensure all information is complete within predetermined timelines.
· Follow up with drivers to address and resolve ticket deletions, deficiencies, or missing information.
· Add additional charges to tickets as required (e.g., flush, chemical, wait time, etc.) prior to ticket completion.
· Communicate any outstanding corrections or unresolved issues to Field Supervisors and the General Manager.
· Maintain organized records and documentation for audit and billing purposes.
· Support the dispatch and operations team with administrative follow-up as needed.
· Two (2) years payroll experience using an electronic accounting platform. Previous knowledge of Axon will be considered an asset.
· Ability to multi-task and complete tasks within the time frame of deadlines.
· Excellent verbal and written interpersonal communication skills, especially email.
· Excellent problem-solving skills and listening skills.
· The ability to work alone on all tasks and with others in a team atmosphere.
· Computer literate and extensive knowledge of all Microsoft Office and Adobe products.
Pay: From $55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: In person
