Position Description
CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)
What is a Customer Service Representative (Motivator)?
We call our Customer Service Representatives ‘Motivators’ because their passion lies in supporting our members to make a positive change. Motivators are the face of GoodLife Fitness, and as such are the driving force behind our renowned member experience. Our Motivators deliver high quality experiences and are considered the information source for all members and prospective members.
What will you be doing?
Create a positive and non-judgmental environment where you can motivate and inspire every member to meet their fitness goals
Meet our members needs when they arrive, while they work out and when they leave
Sharing your passion and positive attitude to make our members day
Take part in our commitment to create a clean and member focused club environment
Handle member questions and concerns with respect and professionalism
Share your knowledge of our amazing classes, programs and services and book appointments to accommodate member’s needs
Do you have what it takes?
Naturally positive and caring individuals who are excited to motivate and inspire others
Passionate about fitness!
Comprehensive understanding of what it means to go ‘above and beyond’ for club and team members
Strong multi-tasking, communication and problem solving skills
Flexible and dependable
Ability to work (and think) on your feet for long periods of time
High School diploma, or working on completion
CPR certification required within 3 months of employment
What’s in it for you?
Making connections with members and staff and being a valuable asset to your club and team
Putting smiles on faces and being part of a positive and fun environment
Ongoing training and development with career growth opportunities
rewards through monthly incentives and contests
FREE Fitness membership and perks!
At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.