Massage Addict is 100% Canadian owned and locally operated. With over 130 multi-disciplinary clinics and more than 2,200 Registered Massage Therapists, Chiropractors, Acupuncturists, Stretch Coaches and Reflexologists across the country, you’ll be part of a team that helps over 90,000 Canadians each month manage their pain, stress, and anxiety.
Position Summary
An integral member of the Massage Addict Port Coquitlam team, Guest Service Administrators (GSAs) play a vital role in supporting the delivery of safe, coordinated healthcare services. Working within a multidisciplinary clinic environment, GSAs ensure seamless client experiences while actively supporting treatment plan adherence, clinical rebooking, and continuity of care for massage therapy, chiropractic, acupuncture, and other health services.
This role requires a detail-oriented professional who understands the importance of healthcare scheduling, accurate documentation, and proactive follow-through to prevent gaps in care. GSAs help guide clients through their prescribed treatment plans, rebooking appropriately based on practitioner recommendations and reinforcing the value of consistent care.
Responsibilities
- Provide exceptional client service by answering calls, emails, and managing appointment bookings in a busy healthcare clinic setting.
- Welcome and orient clients upon arrival, ensuring a professional, supportive, and health-focused experience.
- Maintain a strong working knowledge of all clinic services to accurately support client needs and practitioner recommendations.
- Manage client records and administrative documentation, including preparation of intake forms, insurance submissions, and daily balancing of revenue and claims.
- Coordinate and manage practitioner schedules to ensure optimization of time, while also focussing on treatment plan compliance, ensuring clients are rebooked according to prescribed care plans.
- Proactively follow up with clients to reduce treatment drop-offs and support continuity of care.
- Communicate clearly with clients about treatment frequency, memberships, and long-term care planning aligned with practitioner guidance.
- Maintain a safe, clean, and organized reception area and guest-facing clinic spaces, including treatment rooms, in accordance with healthcare and infection control standards.
Requirements & Qualifications
- Minimum two years’ experience in a service-oriented administrative role (healthcare or clinic experience preferred).
- Sales experience is an asset.
- Strong verbal communication and professional telephone etiquette.
- Calm, patient, and friendly demeanor with excellent interpersonal skills.
- Highly organized with strong multitasking abilities in a fast-paced clinical environment.
- Ability to confidently manage treatment plan scheduling and follow-through.
- Proficient in Microsoft Office (Word, Excel, and calendar management).
- Access to reliable transportation.
What We Offer
- Professional, supportive clinic environment.
- Collaborative multidisciplinary healthcare team.
- Hourly wage plus bonus/commission based on membership sign-ups.
If you are an organized, client-focused professional who values continuity of care and wants to contribute to a healthcare-focused clinic environment, we would love to hear from you.
Pay: $17.85-$18.50 per hour
Benefits:
Work Location: In person
