Job Overview
The Sales Administrator plays a key role in supporting the company's growth through inside sales while ensuring revenue growth & an exceptional customer experience. This is a performance-driven role divided into two core areas of responsibility.
Business Development & Inside Sales (60%) – Performance Bonus Eligible
Focus: Revenue growth and new business development.
- Generate new business opportunities and grow existing accounts.
- Proactively follow up on leads, quotations, samples, and customer inquiries.
- Build and strengthen customer relationships.
- Support the outside sales team through appointments and account follow-up.
- Maintain accurate customer records and sales activities.
- Measured by: Net new customer acquisition, sales activity, conversion rate, and achievement of individual sales KPIs.
Customer Success, Sampling & Showroom Management (40%)
Focus: Customer experience and brand presentation.
- Coordinate company and customer catalogue/sample book projects from concept to completion.
- Manage sampling programs and product launches.
- Maintain a clean, organized, customer-ready showroom.
- Deliver exceptional customer service and strengthen customer relationships.
- Gather customer feedback to improve catalogues, presentations, and sampling programs.
- Perform other related duties as assigned.
- Measured by: Customer satisfaction, timely execution of projects, showroom standards, customer engagement, and overall presentation quality.
Pay: $35,200.00-$40,000.00 per year
Work Location: In person
