Candidates from Calgary and surrounding area only.
Maclin Ford is looking for an experienced, customer focused, goal-oriented Service Advisor to add to our Team. The right individual will share a passion for providing a quality customer experience, and have the opportunity to grow in an environment of respect, trust, honesty and collaboration.
Responsibilities (include but are not limited to):
· Greet customers promptly and professionally.
· Listen to customer’s reasons for bringing vehicle in to Service, and ask questions to obtain detailed information for technicians.
· Check warranty and vehicle history, and accurately identify and advise on customer’s vehicle needs.
· Set time expectations and keep customers updated regarding vehicle status, and any changes in the cost-estimate. Promise time, or service recommendations.
· Provide accurate cost and time of completion estimates for the services recommended. Communicate and obtain proper authorization from customers.
· Works closely with Technicians and Parts Department to prepare estimates of labor hours and parts required for repairs.
· Enters repair order information, prioritizes, schedules and tracks repair work.
· Verify post-maintenance checks have been performed to ensure properly repaired vehicles.
· -Upon repair completion, review and enter technician labor time, notify customers of completion and repair order total, explain repairs and answer any questions.
· -Coordinate outside repairs with sublet companies as needed.
· -Contact customers to follow up on service visit
Requirements:
· Must have previous automotive service/dealership experience as an Advisor/BDC.
· CDK experience is a Must.
· MPI/AutoPoint skills would be considered a strong asset.
· CRM experience is desired.
· Strong understanding of customer service and drive to always provide an above average experience.
· Professional, positive, sales-oriented attitude.
· Ability to work independently and be self-motivated.
· Excellent communications skills.
About Us:
· -On-going skill development
· -Competitive compensation plan and monthly bonuses
· -Group health and dental benefits
· -Great location - Calgary Auto Mall; First Ford dealership in Calgary
· -Strong Management office support
Maclin Ford has been in business since 1917. As part of a large and growing national automotive dealership group you will enjoy a proven process that delivers steady growth. Our dealerships offer exciting, progressive team work environments with new generation buildings, technology, equipment, leading edge internet tools, and support. More information about the dealership can be found on their website: http://www.maclinford.com.
We would like to thank all applicants for their interest in the above position, however, only those considered for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $60,000.00-$90,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
