Company Overview
ARGUS Security International Inc is a leading provider of personalized security services in Canada, dedicated to safeguarding our clients through highly qualified personnel and innovative security solutions. Our mission is to deliver exceptional security and protection while maintaining the highest standards of professionalism and integrity.
Summary
We are seeking a a professional, observant, and customer-focused Loss Prevention Officer to join our team for an established bakery and retail client.
This position requires a plain clothes presence, allowing you to discreetly observe customer activity, identify potential theft, and help maintain a safe and welcoming shopping environment. The ideal candidate is patient, attentive, and capable of recognizing suspicious behaviour while providing outstanding customer service.
Position
Loss Prevention Officer (Plain Clothes)
Location: St Clair Ave West, Toronto
Employment Type: Full-Time / Part-Time
Key Responsibilities
- Conduct covert loss prevention operations while dressed in plain clothes.
- Maintain constant awareness of customer and employee activity throughout the bakery and retail areas.
- Observe, identify, and document suspicious behaviour that may indicate shoplifting, fraud, or other dishonest activity.
- Monitor high-value merchandise and areas identified as having elevated theft risks.
- Deter theft through a professional, discreet, and visible presence when appropriate.
- Conduct regular patrols throughout the bakery, retail floor, entrances, exits, and surrounding property.
- Provide exceptional customer service by greeting and assisting customers when appropriate.
- Maintain a courteous, respectful, and professional attitude with all patrons and staff.
- Accurately document incidents, observations, and daily activities using digital reporting systems.
- Immediately communicate significant incidents to management and the Argus Operations Centre.
- Work closely with store management to identify emerging theft trends and recommend proactive loss prevention strategies.
- Maintain confidentiality regarding investigations and security procedures.
Qualifications
- Previous Loss Prevention or Retail Security experience is preferred.
- Strong observation and surveillance skills.
- Excellent verbal and written communication.
- Ability to remain calm, professional, and discreet in dynamic retail environments.
- Strong report writing and documentation skills.
- Comfortable working independently with minimal supervision.
- Professional appearance suitable for plain clothes assignments.
Preferred Qualifications
The ability to speak Italian, Greek, or Portuguese is considered a significant asset, as this position involves interacting with a diverse customer base.
What We Offer
- Competitive consulting wages.
- Plain clothes assignment in a professional retail environment.
- Ongoing training and mentorship.
- Opportunities for advancement within a growing Ontario security company.
- Support from our experienced management team and 24/7 Operations Centre.
- Modern reporting technology and professional operational support.
If you have a keen eye for detail, excellent interpersonal skills, and a passion for preventing loss while providing exceptional customer service, we'd like to hear from you.
Pay: $17.20-$19.50 per hour
Work Location: In person
