What You’ll Do – The Role (Responsibilities)
·Oversee daily credit and collections operations.
·Credit applications, performing credit references and evaluations, running credit reports and discussing with National Credit & Collections Manager any accounts with questionable credit scores.
·Monitor all account credit limits, holds and aging of receivables, communicate to the necessary parties when an account is over its limit.
·Perform collection procedures on all invoices over 30 days old. Identify problem accounts - make prompt decisions for collection. i.e. Collections, Construction Liens, Law suits.
·Identify and facilitate the resolution of all customer disputes on a timely basis, working with internal department/branch stakeholders when necessary.
·Address ongoing customer disputes concerning billing and liaise with appropriate department to resolve escalated issues. Conduct monthly customer account disputes meeting.
·Work with the National Credit & Collections Manager to establish policies, practices, and systems to improve the credit and collection function.
·Leading, directing, managing, and developing direct reports
·Other tasks and responsibilities as may be required from time to time consistent with the position of Credit & Collections Supervisor and the job description and duties set out herein.
What You Need(Requirement)
·5-7 years’ credit collections experience and 3 years’ supervisory experience preferred.
·Bachelor’s degree in Business Administration, Accounting or Finance
·Certified Credit Professional (CCP) designation or equivalent work experience
·Experience with credit scoring systems and credit report agencies
·Excellent working knowledge of Microsoft Office and understanding of computerized accounting systems.
·Strong working knowledge of credit principles and best practices
·Written and verbal fluency in English and French
·Strong problem-solving skills with good organizational, time management and prioritizing skills.
·Understanding of construction industry collections, liens and bond claims
·Positive and personable attitude.
·Presentation skills and ability to conduct meetings.
·In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.
·Travel may be required.
·Manual dexterity required to use desktop computer and peripherals.
·Occasional after-hours support may be required.
·Lifting or moving up to 10lbs may be required.
Job Types: Full-time, Permanent
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- AEC / DEP or Skilled Trade Certificate (preferred)
- credit or collection: 3 years (preferred)
- supervisor role: 2 years (preferred)
- CPP certification (required)