Employment and Social Development Canada - Benefits Delivery Services – Canada Pension Plan / Old Age Security
Specified Period, Indeterminate and Casual
$43,078 to $51,518 (CR-03:
$43,078 - $46,467 / CR-04: $47,729 - $51,518)
For further information on the organization, please visit Employment and Social Development Canada
18 February 2022 - 23:59, Pacific Time
Who can apply:
Persons residing in Canada and Canadian citizens residing abroad.
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
Persons with disabilities who cannot apply online are asked to contact 1-800-645-5605.
The first round of applications will be selected for assessment on March 9, 2020. If you wish for your application to be considered for assessment at this time, please submit your application no later than March 6, 2020 by 11:59 p.m. EST.
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
If you currently work for the Federal Public Service, which includes Separate Agencies, you must clearly provide the following information on the front page of your resume:
- Personal Record Identifier (PRI)
- Name and location of the organization
- Status of employment (indeterminate or term)
Our Departmental values guide us in everything we do. Service Canada is seeking candidates who identify with our Departmental values. Candidates are expected to read the Statements of Values in the Values and Ethics Code for the Public Sector prior to submitting an application at https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=25049.
As a CR-03 SUPPORT CLERK, you will have the opportunity to provide clerical support for the delivery of Service Canada’s programs and services to clients. You will be responsible for various duties which may vary based on the program area. You will use your ability to validate and authenticate client information and supporting documentation for legibility, accuracy and completeness within prescribed procedures and requirements; you will identify missing or supporting documents from clients or departmental officers, or redirect such anomalies to the appropriate authority.
Other CR-03 duties may include:
- Receiving, screening, classifying, sorting and/or registering initial mail/client information for various departmental programs and services within prescribed procedures and requirements.
- Maintaining and updating databases and tracking systems: working files, statistical records, reports and correspondences.
- Obtaining, inputting, maintaining and extracting data and documentation related to applications and claims.
- Operating various types of office equipment (e.g. high-speed printers, photocopiers, scanners and computers).
As a CR-04 PROGRAM SUPPORT CLERK, you will have the opportunity to provide administrative functions to support business stream activities throughout Service Canada. You will be responsible for various duties, which may vary based on the program area. You will use your ability to validate data to verify documentation for authenticity, accuracy, completeness and compliance with legislation, to support the determination of eligibility and entitlement.
Other CR-04 duties may include:
- Searching, reviewing and comparing information from applications, system-generated reports and other sources, identifying gaps and discrepancies, and contacting clients to obtain missing information and clarifications.
- Communicating with clients and their representatives, external organizations (e.g. accounting firms, Canada Revenue Agency, provincial authorities) and third parties in writing and verbally to obtain and provide client-specific information, to explain provisions of program-specific legislation.
- Referring specific cases to the appropriate level for decision as per prescribed procedures and guidelines.
- Performing other administrative functions in support of program delivery, such as preparing documentation, organizing meetings, and scheduling client information sessions.
Intent of the process
Two pools of qualified candidates will be established, one for CR-03 Support Clerk and one for CR-04 Program Support Clerk. If you meet all requirements for both levels, it is possible that you may be placed into both pools. Both pools will be established to staff positions in Chatham, Ontario.
Positions to be filled:
Information you must provide
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. You must clearly identify WHEN AND WHERE the qualification was attained and substantiate HOW you meet the qualification by using concrete examples. Information you provide should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.
Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).
- A Secondary School Diploma refers to a High School Diploma.
- Equivalencies granted by provincial and territorial authorities (e.g. General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent) will be accepted.
- A degree from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma.
- A recognized post-secondary institution includes those categorized as “recognized” by the Canadian Information Centre for International Credentials (CICIC).
- The PSC test approved as an alternative to a secondary school diploma is the Public Service Commission’s General Intelligence Test 320 (GIT320).
- The acceptable combination will be evaluated by considering the highest level of education achieved and/or the depth and breadth of training and/or experience accumulated in an office setting or a client service environment.
PROOF OF YOUR EDUCATION CREDENTIALS AND, IF APPLICABLE, PROOF OF NAME CHANGE DOCUMENT(S) WILL BE VALIDATED AT A LATER DATE. PLEASE ENSURE YOU HAVE THE ORIGINAL COPY OF THESE DOCUMENTS READILY AVAILABLE AS PROOF OF YOUR EDUCATION CREDENTIALS.
Experience in using technology (e.g. Internet, Microsoft Office, database).
FOR CR-03 SUPPORT CLERK ONLY:
Experience in performing clerical duties.
FOR CR-04 PROGRAM SUPPORT CLERK ONLY:
Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.
The following will be applied / assessed at a later date (essential for the job)
Information on language requirements
Communication (Oral) - Your ability to speak in a way that is easily understood
Communication (Written) - Your ability to write in a way that is easily understood
Thinking Skills - Your ability to analyze situations and resolve problems
Verification and Accuracy - Your ability to review information for errors and completeness
Working with Others - Your ability to effectively work in a team to achieve a common goal
Client Focus - Your ability to respond to a client’s needs
Dependability - Your ability to fulfill commitments
The following may be applied / assessed at a later date (may be needed for the job)
Changing and Learning - Your ability to adapt in an ever changing work environment
Willing and able to work overtime as required
Conditions of employment
Reliability Status security clearance
Willing and able to travel for training purposes
Willing and able to work shift work
Willing and able to lift 10-23 kg (FOR CR-03 SUPPORT CLERK ONLY)
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.
Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.