Manager, Housing Transition for 40 Oaks
Contract (Approx. 1 year), Full-Time
Number of Positions Posted:
Number of Hours:
37.5 hours per week
$29.19 per hour
Senior Manager, 40 Oaks Housing and Drop-In
February 13, 2020
February 26, 2020
40 Oak Street
Fred Victor is a not-for-profit, multi-service community-based organization that has assisted people living
on low incomes in Toronto for close to 120 years. We work in partnership with women and men from
diverse backgrounds who face poverty, homelessness, mental health issues, addictions, and/or social
isolation to address their needs and hopes and advocate for a more equitable society. Please see our
website at www.fredvictor.org. Fred Victor works with a highly diverse population of people and upholds
the values of respect, choice and inclusion.
We are looking for a Manager to provide oversite for the transition for 40 Oaks Housing Program from
the current external, contracted services model to becoming a fully integrated housing program with the
Fred Victor Housing Department.
The Manager will be responsible for the evaluation of current policies and procedures in the
administration of the Housing program and developing new and/or revising Fred Victor housing policies
and procedures for the 40 Oak site; introducing and gathering input of the tenants to the new policies
and procedures; completing funder reporting; ensuring successful partnerships, including reviewing
referral agreements and partnerships and evaluating the effectiveness of the services being delivered.
The Manager will also be responsible for the day-to-day housing administration work of the 40 Oak site,
including wait list management, rent calculations, intakes, rent collection, annual income reviews, and
Landlord and Tenant Board procedures. The position will be expected to implement and administer
tenant and other data management systems i.e. Arcori and Pirouette.
- Work with the Senior Manager of Housing and Drop-in to ensure there is a smooth transition
from the current contracted services model of housing administration to one which follows Fred
Victor’s Housing Department standards, procedures and guidelines.
- Work with Houselink Community Homes (holder of the current housing administrative contract)
to ensure all relevant tenant and operating files, Funder, program partner or relevant services
correspondence, ledgers and records are transferred over to Fred Victor.
- Review all tenant files and ensure they are compliant with Fred Victor guidelines and all funder
and legal requirements.
- Work with the Senior Manager and Director of Housing, with applicable tenant input, to develop
Fred Victor leases and ensure all households at 40 Oak St have signed Fred Victor leases.
- Incorporate 40 Oak St and the Logan St. program into all existing Fred Victor Housing Program
policies and procedures and develop any new policies and procedures, which are specific for 40
Oak St/Logan St program.
- Work with the Senior Manager, the Manager of Facilities and the Tenant Engagement
Coordinator to ensure tenants are given opportunity to patriciate in their housing
- Work with the Senior Manager and Director of Housing to review all current referral and head
lease agreements. Renew partnerships which are working well and rewrite agreements to
ensure they are compliant with Fred Victor agreements. Set up a regular meeting of all partners.
- Conduct Fred Victor Housing intake interviews with applicants to determine their eligibility,
determine their support needs and explain the rights and responsibilities of Fred Victor tenants.
- Maintain the waitlist as per requirements under the Housing Services Act
- Manage all vacancies and complete regular reports on vacancies that exist.
- Ensure vacant units are promptly readied for re-occupation. Assist Applicants to be ready to
move in promptly to units as they become vacant.
- Conduct follow up for Fred Victor applicants, including checking references, creating support
plans and making appropriate referrals for support to both Fred Victor and external programs.
- Work with individual tenants to participate in decisions regarding housing. Facilitate, encourage
and promote tenant participation in the various committees, activities and events. Actively work
with tenants to address safety and security.
- Deal with housing related issues such as: behaviour, personal habits, social isolation, mental
health, substance use and hygiene by encouraging and supporting tenants to problem solve and
access community resources such as support agencies. Identify, intervene in and deescalate
crisis situations; and work with tenants to develop crisis management skills.
- Educate tenants about their tenancy responsibilities in order to maintain their housing. Know
and be conversant in the Residential Tenancies Act and the tenancy agreement.
- Work with the tenants to maintain housing through the rent collection/calculation process and
RTA related processes. Calculate and track all arrears, negotiate payment plans and Landlord and
Tenant Board settlements with tenants. Problem solve to address arrears and other behaviours
which may potentially result in eviction.
- Understand, apply and be conversant in the Housing Services Act and all related Fred Victor
Housing internal administrative procedures. Complete all rent calculations, income verifications,
annual income reviews, track and document collection of monies and use other related Fred
Victor administrative systems.
- Complete and process all Landlord and Tenant Board forms and related documents.
- Work with applicants and tenants to understand the Fred Victor mandate.
- Participate in community development activities, including tenant meetings.
- Work with staff and tenants to understand the intent and application of conflict resolution and
eviction prevention processes. Responsible to complete Annual Unit Inspections and follow up
on any issues.
- Develop and maintain good relationships with Toronto Police Services, emergency services, and
the surrounding community.
- Manage the administration of the Housing Program including completing funding and reporting
- Prepare funding proposals to meet current and developing needs with the Senior Manager of
Housing and Drop-In and the Director of Housing.
- Participate in the Emergency On Call Housing Managers rotation.
- Carry out other duties as assigned by the Senior Manager of Housing and Drop-In (or delegate).
- 3-5 years of experience administering rent geared to income housing.
- Extensive experience working with people who are homeless, who have histories of homelessness
and/or who are living in poverty.
- Extensive experience working with people who come from diverse racial, gender, ethnic and cultural
backgrounds and who have experienced varying degrees of mental health, social isolation and
- Through understanding of systemic issues which affect low-income tenants
- Proven experience writing policies and procedures.
- Proven experience dealing with eviction prevention and evictions and the Landlord and Tenant
- Highly developed skills in community development and team building.
- Thorough knowledge of legislation relevant to operating affordable housing, including Ontario Works
Act, Ontario Human Rights Code, Occupational Health and Safety Act, Employment Standards Act,
Housing Services Act, Residential Tenancies Act, etc.
- Strong understanding of and commitment to harm reduction, trauma-informed, and anti-oppression
- Experience working with regulated health professionals in multi-disciplinary teams.
- Experience working with and property management or facilities workers regarding the physical
upkeep of rent geared to income housing.
- Highly developed interpersonal skills.
- Highly developed group facilitation skills.
- Highly developed understanding of and proven ability to communicate appropriate professional
- Highly developed ability to plan and prioritize work.
- Extensive advocacy, crisis intervention and prevention, conflict resolution, and negotiation skills.
- Extensive knowledge of community based resources.
- Excellent written and oral communication skills.
- Literacy in word processing, spreadsheet, and database computer programs.
Employee works in office and tenant areas of the 40 Oak St. building with travel outside to external
meetings. There is a likelihood of exposure to unpredictable and potentially threatening behaviours,
unpleasant odours, bodily fluids, and pests including bedbugs, cockroaches and mice. Staff may be
exposed to pets. This position will provide oversight to a 24-hour facility and participate in the
Emergency On Call Rotation and as such, may be required to work outside of regularly scheduled hours,
including during the overnight.
The final candidate will be required to provide a current police reference check prior to being hired
Please submit a resume and cover letter by e-mail no later than 5pm on February 26, 2019 to:
NO PHONE CALLS OR FAXES
A Police Records Check is required by the final candidate prior to hiring.
We strive to foster a workplace that reflects the diversity of the community we serve and welcome
applications from all qualified candidates; however, only those selected for an interview will be
Fred Victor is also committed to developing an inclusive, barrier-free selection process and work
environment. If contacted, please advise the hiring manager if you require any accommodation
measures to ensure you will be interviewed in a fair and equitable manner. Information received
relating to accommodation requests will be treated with confidentiality.