Symphony Senior Living is a leading provider of quality senior services in Canada; we provide private pay services to residents in our beautiful communities, from independent living, through to end of life. We are the true alternative to a Long-Term Care facility – to that end we are NOT a medical institution we are the HOME to many seniors of many levels of ability. We Serve BOTH our Seniors and Their loved ones.
We are currently seeking a passionate and caring individuals to join our team as Resident Specialists at our Carleton Place location. This community serves seniors needing independent lifestyle and assisted living support.
You should be interested in this position if you love working with people and you find the challenge of connecting and serving residents with physical needs rewarding! We require, an experienced Leader of people, but more importantly someone who is compassionate and driven to provide a high quality, interactive, residential and compassionate environment to the resident, their families and the team. Our residents and families pay for all costs, so you must be able to understand budgeting and be a good steward of the resources available and our customers needs.
The perfect candidate may have experience with a variety of industries including customer service operations, food service, hospitality, retirement home or long-term care. We will teach you our systems, programs and philosophy, but we can not teach compassion and empathy, so you will demonstrate those to us in an interview process.
- Genuinely enjoys seniors and engaging with people. Loves to make people smile.
- Understands and embraces the philosophy of the Symphony Resident Specialist role whereby resident specialists support residents with all activities of daily living, including personal care, dining, activities, housekeeping and socialization
- Understands and embraces the philosophy and practice of the designated resident specialist concept whereby resident specialists will, wherever possible, regularly support the needs of the same residents during each shift they work
- Bring their whole self to the position and shares with the residents, family and team members: their passions, interests in activities and other interactions.
- Strong team orientation, cooperation and involvement.
- Demonstrates a positive, flexible work style and approach to the implementation of change
- Excellent interpersonal and communication skills: must speak, read and write English to a high school level.
- Excellent organizational skills
- Interacts calmly, positively, and with respect to build and maintain productive relationships with residents, families and other members of the team
- Assists co-workers whenever possible to meet residents’ needs, deliver high quality services and promote a harmonious living and working environment
- Communicates on a timely basis and includes all applicable departments in the care of our residents e.g., wellness, dietary, activities
- Supports both team and organizational goals
- Abides by the policies and procedures of the organization: including, but not limited to - confidentiality, conflict of interest, cell phone use, attendance and all others. Will request access to copies of policies to review if not familiar with the policies and their location.
- Accepts responsibility for own actions and behaviors
- Demonstrates personal flexibility in meeting resident needs vs. completing specific tasks
- Applies new skills and knowledge acquired through training to improve quality of resident care and work practices
- Demonstrates responsibility for own health and safety
- Demonstrates responsibility for the health and safety of our residents and staff
- Communicates verbally and non-verbally appropriately and effectively
- Actively listens to the ideas of others and considers both sides of an issue
- Alters his/her approach with individual residents to ensure effective communication is achieved
- Receives and gives constructive feedback to others
- Demonstrates respect for others when communicating information or his/her opinion
- Finds areas of agreement when working with individuals or groups in conflict
Must be able to communicate in English (written, verbal, reading)
Fluent in English
- Follows up on all resident and family inquiries (takes accountability to ensure reply is given)
- Fulfills commitments in a timely and responsible manner
- Provides services in such a way that problems and unpredictable events are invisible to the resident and family
- Maintains a positive and friendly manner at all times (greets residents by name and assists family members as needed)
- If upset or frustrated, appropriately discusses with coordinator in a calm and rational manner: elevates unresolved concerns in writing in a complaint resolution process. Does not involve residents or family in frustrations.
- Promotes actions that support best outcomes for each resident’s physical, emotional and spiritual needs
- Implements and recommends modifications to resident service plans which support the changing needs of the resident
- Acts as a resident advocate
- Respects and supports the rights of residents to maintain an independent lifestyle with dignity in their own home
- Seeks to understand each resident, their background and life history reviews the life history of each residents prior to first shift serving a new resident.
- Answers call bells when necessary.
- Deals courteously with staff, residents, resident families and visitors.
- Helps residents maintain independence, promotes dignity and physical safety of each resident.
- Strives to understand and respond to each resident with empathy, always remaining mindful of the resident’s unique communication patterns, history and basic human needs.
- Assists residents with ADLs such as personal hygiene, mobility, proper nutrition and socialization
- Actively participates in ADLs including resident dining, activities and life skills, laundry and light housekeeping
- Distributes resident medications in accordance with required practices and policies
- Undertakes observation, reporting and recording of ADLs and changes in resident conditions per the required policies and procedures
- Is knowledgeable of the emergency procedures for the community
- Applies the principles of proper infection control
- Performs safe handling, lifting and positioning of residents
- Applies the principle of healing processes and skin integrity
- Escorts residents who require assistance to and from dining room and activities
- Shares responsibility for the housekeeping and laundry duties
- Appropriately calls for assistance when required
- Actively participates in in-service programs
- Performs other duties as deemed necessary by the Department Coordinator
- Must be able to deal with exposure to dust during performance of duties and work safely with cleaning compounds
- We are pet friendly property; must be able to be around and handle pets including, cats, dogs, birds and fish as assigned. We can NOT accommodate allergies or phobias to animals in this position.
- Lifting alone, maximum 40 lbs. (5-25 lbs. usual) as a major job function. Lifting, with assistance, maximum 160 lbs. (100-120 lbs. usual) as a major job function
- Pushing/pulling using wheeled equipment such as carts, trolleys, maximum 100 lbs. (20-50 Lbs. Usual) as a major job function
- Stretching/reaching on a regular frequency throughout the shift, as a minor job function.
- Walking with possibility some upstairs walking, up to 3 hrs. Maximum (1-2 hrs. Usual) as a major job function
- Standing for lengths of time, up to 3 hrs. Maximum (1-2 hrs. usual) as a major job function
- Bending/stooping on a regular frequency throughout the shift, as a major job function
- Crouching/kneeling for short periods of time as a minor job function
- Carries and transports objects of various sizes, to a maximum of 25 lbs. (5-15 lbs. Usual) as a major job function
- Hard Working
- Demonstrates integrity
- Demonstrates initiative
Other Items to be aware of:
· Symphony is an equal opportunity employer
· This position is a Union position
· You must pass a Vulnerable sector back ground check
· You must be able to work with Dogs and Cats and other animals
· You will not be allowed to wear scrubs or medical uniforms
· You must be legally allowed to work in Canada
· You must be in good physical health as this job requires lifting, sitting, standing and walking.
· Must be able to read and write in English to a minimum High School Level
Please send Cover Letter and resume, detailing you interest in this position. We thank you in advance for your interest, but only those that we chose to interview will be contacted.
Part-time hours: 20-37.5 per week
Job Types: Full-time, Part-time, Temporary, Permanent
Salary: From $16.28 per hour
- Dental care
- Extended health care
- Vision care
- Workplace Hazardous Material Information System (WHMIS) (Preferred)