Customer Success Manager - Fixed Term
Teranet, Inc
Work from Home
About Us

Do Process has been developing software for legal professionals for 25 years. Today, Do Process is the #1 provider of practice specific software in Canada, providing increased efficiency and profitability to firms practicing in the areas of real estate, corporate and estate law. Legal Professionals use Do Process applications to streamline their practices and provide superior service to their clients.

Are you an experienced conveyancing assistant looking for a career change?

Do Process requires a dedicated training resource to strengthen and support the strategic management and growth for current and future key customers. The ideal candidate will have first-hand knowledge of the conveyancing process in Alberta. The successful candidate will possess superior communication and presentation skills in order to introduce and support our real estate product and its benefits to new and existing customers in the legal industry. This person will be able to demonstrate value proposition to clients while leveraging relationship, and long term strategic advantage to clients.

Responsibilities:
Train and Support new and existing customers in the legal industry
Promote usage of all of Do Process’s software products, specifically, The Conveyancer
Accelerate adoption of real estate software program by training new users
Provide in person and web based training for new and existing clients
Maintain and nurture relationships with new and existing clients and industry partners
Solicit feedback regarding products & services, and work with internal stakeholders for development and market intelligence

Required Skills
Required Skills

Minimum 2 years’ experience in Alberta (north) conveyancing and understanding of real estate process
Excellent communication (both written and oral), interpersonal and organization skills
Demonstrated ability to work independently and as part of a team
Detail orientated and able to multi task while working in a fast paced environment
Intermediate knowledge of MS Word, MS Excel and MS PowerPoint
Knowledge of The Conveyancer an asset
Demonstrated aptitude for software product knowledge and sales success

Required Experience