POSITION SUMMARY: provides professional nursing care and coordinates the delivery of chronic pain medical treatments to assigned patients under indirect supervision. Promotes and restores patients' health by completing the nursing process; collaborating with physicians and multidisciplinary team members; providing physical and psychological support to patients, friends, and families.
This is a part time position for 2-3 days a week.
KEY CONTRIBUTIONS:
Patient Satisfaction:
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Provides supportive care to patients and administers treatments as prescribed.
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Maintains patient relations through ongoing dialogue with patients before, during and after treatment. Identifies and response to dissatisfied patients with the appropriate recovery action.
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Assists in conducting new patient assessments, recording medical information.
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Supports effective patient flow through constant communication with the practitioner, MOA, Clinic lead and other healthcare providers.
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Establishes priorities and makes ethically sound decisions to ensure patient safety.
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Responds to emergency situations to promote optimal patient outcomes by recognizing changes in the patient's health status.
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Documents patient data to ensure continuity in the provision and coordination of patient care.
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Ensures patient medical information is up to date; assist with patient follow-up care.
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Performs nursing assessments and triage of patient care needs.
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Provides patient and family support and counseling as required, as well makes referrals.
Team Member Satisfaction:
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Supports other departments by aligning individual contributions with those of the team including practitioners, physicians, and other medical and operations team members.
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Works closely with Operations to improve the quality of patient interaction, foster team relations, and enhance business results.
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Follows appropriate problem-solving skills in response to issues resolution, conflict and/or expressions of dissatisfaction. Promotes effective communication between staff members.
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Maintains continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.
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Collaborate with physicians and nurses to devise individualized care plans for patients.
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Act as a mentor to Medical Office Assistants for medical-related job tasks.
Quality Assurance:
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Adheres to clinic safety protocols to include daily emergency equipment safety checks, medication counts and infection control guidelines.
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Supports clinic lead in ensuring all clinical and storage areas are clean, clutter free and that clinic staff is adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
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Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; reporting repair requirements to clinic lead; maintaining equipment inventories; evaluating new equipment and techniques.
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Participate in monthly health and safety walkthroughs and site inspections ensuring compliance with all applicable medical regulations.
REQUIRED QUALIFICATIONS:
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Post-Secondary Education.
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CPR/First Aid certification. Current BLS required.
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Must be in good standing with the College of Nurses.
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Strong knowledge with medical procedures, equipment, and medical facilities.
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Demonstrated ability to perform nursing assessment and triage.
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Proficiency with medical software (Oscar) preferred.
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Strong proficiency in Microsoft Office applications.
BEHAVIOURAL COMPETENCIES:
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Excellent interpersonal and communication skills; written and verbal, an ability to influence and motivate others.
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Strong organizational skills to effectively manage multiple tasks and meet deadlines.
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Proven consistently high levels of customer service performance, with an ability to build strong relationships and expand the patient base.
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Flexible and adaptable to changing business needs, with an ability to support other departments and locations as needed.
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Ability to maintain composure and emotional stability to cope with emergencies, stress, and human suffering.
