SERVICE DISPATCHER – DARTMOUTH
Are you a seasoned administrative professional with strong communication and organizational skills interested in building a career with a growing organization?
If so, Prime Material Handling Equipment Limited would love to hear from you!
We are the largest company in Atlantic Canada dedicated exclusively to material handling equipment; we have been providing our customers with high quality equipment, rentals, parts and service since 1993. With branches located in Nova Scotia and New Brunswick, we are looking for a Service Dispatcher in our Dartmouth Office to join our growing team.
As a Service Dispatcher you will:
· Receive calls from customers and assess the type of service mechanical/maintenance work needed
· Schedule and coordinate all service calls as calls are received
· Dispatch field and remote technicians to specific jobs based on the technician’s area of expertise on the equipment present at customer sites
· Maintain on-call schedule for all Field and Remote Technicians
· Assess troubleshooting requests addressed by technicians and transfer them to the Technical Communicator for a resolution
· Keep track of the technician workloads to ensure that work is allocated effectively and efficiently amongst technicians
· Utilize technician time efficiently by minimizing lost time between, before and after jobs and minimize travel cost
· Schedule PM’s (including TM & R and Rental units) that are under contract to Prime, so they are completed on time and any follow-up work is completed as requested by the customer
· Work closely with Parts personnel to ensure the Service Technicians are receiving replacement parts within a time frame that exceeds customer needs
· Update and maintain preventive maintenance list
· Maintain service invoice log
Skill Requirements:
· Strong organizational skills with the ability to multi-task
· Good interpersonal skills to interact with internal and external customers
· Strong ability to effectively utilize time by effectively scheduling to minimize lost time and travel costs
· Attention to detail and problem solving
· Ability to brainstorm techniques to create a variety of choices to solve issues on hand
· High School Diploma
· 2-5 years related experience in service dispatching
Prime Material Handling Equipment Limited offers a competitive salary, medical & dental plan, RSP and other benefits in a family-oriented, safe, and respectful work environment that continually encourages its greatest assets to learn and develop!
No Phone Calls
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
