PRE-OPENING LEADERSHIP OPPORTUNITY
Director of Operations
Le Méridien Toronto Pinnacle Hotel | Toronto, Ontario
Employment Type: Full-time
Savour Life’s Journey with a Career at Le Méridien Toronto Pinnacle Hotel
Le Méridien Toronto Pinnacle Hotel is seeking an experienced, strategic and hands-on Director of Operations to join our pre-opening executive leadership team.
Located in downtown Toronto, our new 223-room hotel will deliver a distinctive guest experience inspired by Le Méridien’s European heritage and contemporary style. The hotel will feature multiple restaurants, a spa, and approximately 12,000 sq. ft. of meeting and event space. This is an exciting opportunity to shape the hotel’s operational culture, build high-performing teams and establish the standards required for a successful opening and long-term performance.
Position Overview
Reporting to the General Manager, the Director of Operations is responsible for leading and coordinating the hotel’s day-to-day operations, ensuring exceptional guest experiences, strong financial performance and consistent compliance with Le Méridien and Marriott brand standards.
During the pre-opening phase, the Director of Operations will lead operational planning, departmental setup, recruitment, training, policy and procedure development, systems implementation and opening-readiness activities. Following the opening, the Director will oversee operational performance, support department leaders and drive service excellence, productivity, profitability and continuous improvement across the hotel.
Key Responsibilities
- Partner with the General Manager to develop and execute the hotel’s operational strategy, business plan and service culture.
- Lead the pre-opening operational critical path, ensuring key milestones, inspections, training and readiness activities are completed on schedule.
- Recruit, develop, coach and support department leaders and their teams, fostering accountability, engagement and collaboration.
- Coordinate the setup of operating departments, including staffing plans, policies, procedures, service standards, supplies, equipment and systems.
- Lead opening-readiness inspections, operational rehearsals and departmental walkthroughs.
- Oversee daily hotel operations across Rooms, Housekeeping, Engineering, Food and Beverage, Banquets, Spa and other guest-service areas.
- Ensure consistent compliance with Le Méridien and Marriott brand standards, quality-assurance requirements and company policies.
- Monitor guest satisfaction, respond to escalated concerns and ensure effective service recovery and follow-up.
- Review operating budgets, forecasts, labour productivity, departmental expenses and financial results with department leaders.
- Identify opportunities to improve revenue, profitability, efficiency and the overall guest experience.
- Promote effective communication and coordination among all hotel departments and with ownership, corporate partners and key vendors.
- Establish and maintain strong operational controls, reporting practices and performance-management processes.
- Ensure compliance with health and safety, emergency preparedness, security, accessibility, employment and other regulatory requirements.
- Support procurement, contract management and vendor performance for operational products and services.
- Participate in management-on-duty coverage and remain visible and engaged throughout the hotel’s operations.
- Build an inclusive, guest-focused workplace culture that reflects Pinnacle International and Le Méridien’s values and service philosophy.
Qualifications and Experience
- Minimum of seven years of progressive hotel leadership experience, including senior operational responsibility in a full-service, upper-upscale or luxury hotel.
- A diploma or degree in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.
- Pre-opening or hotel-opening experience is considered a strong asset.
- Experience with Marriott or another major international hotel brand is preferred.
- Strong operational knowledge across Rooms, Housekeeping, Food and Beverage, Engineering and other hotel guest-service functions.
- Proven ability to lead multiple departments, develop leaders and build high-performing teams.
- Strong financial acumen, including experience with budgeting, forecasting, labour management, cost control and performance analysis.
- Excellent communication, leadership, organizational, decision-making and problem-solving skills.
- Ability to manage competing priorities and remain composed and effective in a fast-paced pre-opening and operating environment.
- Flexible availability, including mornings, evenings, weekends and holidays, based on operational requirements.
What We Offer
- The opportunity to join the executive leadership team of a new hotel in downtown Toronto.
- A key role in shaping the hotel’s operational culture, service standards and operating procedures from the beginning.
- Competitive compensation and benefits.
- Professional development and career-growth opportunities.
- Marriott hotel travel benefits, subject to eligibility and company policy.
- A collaborative, inclusive and guest-focused work environment.
Le Méridien Toronto Pinnacle Hotel is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation will be provided upon request throughout the recruitment and selection process.
We are an equal opportunity employer and welcome applications from all qualified candidates legally entitled to work in Canada.
Position Status: This posting is for a current job opening.
Pay: $90,000.00-$110,000.00 per year
Work Location: In person
