Front Desk Receptionist
True Balance
St. Albert, AB

Full Time

Experience in a spa or medical spa or other service-oriented position. A high value on customer-care and understanding of luxury expectations. Retail experience with Medical grade products. Proficiency in phone answering and appointment booking and able to cope well in a high-energy environment.


  • Greeting Clients and welcoming them as the first point of contact beginning their experience at a True Balance.
  • Advising the BHRT/Aesthetics Staff their patient as arrived.
  • Making the patient comfortable i.e. offering them refreshment.
  • Preparing them for their consultation i.e. filling in of all paperwork.
  • Answering telephones, booking appointments via clinic software, answering patient questions regarding treatments, services and products.
  • Data entering of patient information, up-dating patient info i.e. during a patient call for an appointment.
  • Contacting location manager when edits are to be done on invoices/receipts.
  • Focused attention on each patient and to product selling opportunities is crucial.
  • Overall look and feel of the clinic environment is the responsibility of the Administrative Staff Member including mood, cleanliness, and comfort level.
  • Notifying when inventory is running low on an item.
  • Order of inventory as per request.
  • Attendance at all Staff Meetings.
  • Attendance at all in-house or off-site training
  • Keep reception area clean and tidy
  • Replenish coffee/refreshment station.
  • Keep all product displays stocked, clean and presentable.
  • Client education regarding all of our services and treatments.
  • Batch and balance money at close of day.

Other Skills/Abilities

  • Excellent communication and people skills
  • A strong commitment to “Customer Service”
  • Computer Skills – Microsoft office, Outlook, Word
  • Task orientated with much attention to detail / paperwork
  • Confidence, drive and enthusiasm
  • The ability to work under pressure & handle challenging situations

Job Type: Full-time


  • Aesthetic Industry: 5 years (Preferred)


  • St. Albert, AB (Required)


  • English (Required)