Status: Casual
Work Schedule: Varied Shifts - including weekdays, evenings, weekends & holidays.
Summary of Position
Calgary Foothills Primary Care Network (“PCN”) is a group of family physicians and health care professionals in Northwest Calgary and Cochrane, collaborating with Alberta Health Services – Calgary Zone to deliver the best possible primary care. Calgary Foothills PCN has established a team environment where individuals are encouraged to take initiative, be creative and contribute to ongoing decision-making.
Reporting to the Program Manager, the Medical Office Assistant (MOA) works collaboratively with all staff, interdisciplinary team and physicians in support of patient care. The MOA supports the clinic by performing a variety of clerical, administrative and clinical tasks. This includes managing clinic flow of patients to the rooms, assessing and preparing the patients for their visit, preparing exam and treatment rooms, monitoring the waiting room, managing patient and physician communication, Electronic Medical Record (EMR) updating and various administrative/EMR tasks.
Key Responsibilities
Key aspects of the position may include, but are not limited to:
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Reviewing patient charts daily in preparation for patient visit requirements, ensuring all pertinent results are on chart, calling for missing documents, preparing appropriate procedure kits (such as pap tests, IUD, prenatal), preparing appropriate requisitions, adding Workers Compensation Board (WCB) forms, printing labels, adding EMR stamps when appropriate
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Escorting patients to exam rooms, obtaining brief history of patient problem using clinical assessment skills within scope of practice, taking appropriate vitals (such as blood pressure, height, weight, temperature, O2 stats, urine dip)
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Assisting with and chaperoning medical procedures
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Calling patients and completing patient outreach when appropriate (appointment reminder calls, requests from physicians) in accordance with the Alberta Screening and Prevention Maneuvers (ASaP)
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Answering incoming calls and processing patient inquires accordingly, within scope of practice (such as booking appointments, directing to appropriate staff member when necessary)
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Maintaining, protecting and complying with privacy and confidentially for all patients, staff and physicians according to Health Information Act
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Adhering to all Calgary Foothills Primary Care Network and clinic policies and procedures
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Greeting and acknowledging all patients and visitors in the medical home/program to determine the purpose of their visit
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Checking in or arriving patients for their appointments using the EMR, to ensure good patient flow
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Updating patient demographics (such as name, address, contact info, family physician, personal health number validation) at every patient interaction
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Conducting administrative duties that include but not limited to; scanning, filing, processing incoming and outgoing faxes, linking documents, answering email/EMR messages, maintaining EMR records
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Processing patient invoices and payments for uninsured services
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Accessing medical reports via Netcare when necessary
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Processing referrals and medical legal/insurance requests
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Stocking and cleaning exam rooms
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Autoclaving and reprocessing of equipment
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Troubleshooting and maintaining of office equipment
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Engaging in orientation and the training of new staff
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Supporting quality improvement projects
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Assisting in clinic emergency response procedures as needed
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Adhering to infection prevention and control policies and procedures
Knowledge, Skills & Abilities
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Ability to be flexible, adaptable and to thrive in a fast-paced, dynamic, and evolving environment
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Attention to detail and the ability to complete tasks accurately and efficiently
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Self-motivated individual with a strong work ethic and critical thinking/problem solving skills
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Excellent organizational and time management skills
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Collaborative in a diverse team environment to support physicians and peers
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Demonstrates a positive, friendly, professional attitude and demeanor
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Exemplary communication skills (written and oral)
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Knowledge of medical terminology
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Strong computer typing skills (minimum 40 wpm)
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Knowledge and experience with medical records management using an EMR
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Proficiency in basic functions of Microsoft Office (Word, Excel, Outlook)
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Understanding the importance of appropriate and accurate documentation
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Knowledge and experience with Netcare
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Effectively demonstrates strong conflict management skills, empathy, and trustworthiness
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Familiar with medical billing, reconciliations and WCB
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Knowledge of Health Information Privacy Regulations
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Committed to ongoing professional development
Qualifications
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Grade 12 diploma or equivalent.
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Accredited Medical Office Assistant (MOA) Certification required; relevant experience and education will be considered.
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Minimum of one (1) year full clinic scope MOA experience.
Employment Requirements
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Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
Diversity & Inclusion
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Our merit-based selection process during hiring ensures that all qualified candidates are considered. We invite people of all ethnic backgrounds, ancestry, religious beliefs, gender identities and expressions, sexual orientation, ages, family status, and disabilities to apply for positions within Calgary Foothills PCN.
If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter.
Please note that only candidates considered for an interview will be contacted.