About the Company
Yardstick Technologies was founded to be the market leader in IT outsourcing to small and medium businesses in Western Canada. Through building relationships and an understanding of their needs, we help businesses make smart decisions with their technology to help them further their business strategy.
At Yardstick, the way we work with others and conduct our business is based on our core values; listen, excellence, care, simplify and celebrate. We work hard to provide excellent service to our customers, and we make sure to have the best time doing it. A core focus of our business is to support the happiness, personal and professional growth of our people. At Yardstick, you are more than an employee. You are part of a team and a family that works hard and plays hard. We invest a lot in our social time and quality experiences for our team. As a part of our team, you can expect a competitive compensation package, an environment that promotes your personal and professional growth and the ability to make a difference in the community. Come work with us!
With recent substantial growth, we are in need of an Account Executive (vCIO)
Position Overview
As an Account Executive (vCIO), you are responsible for nurturing, maintaining and enhancing the business relationship between clients and Yardstick Technologies. As the Account Executive, our customers will depend on your consultation and guidance to set the direction and strategy of information technology and to align the IT strategy with the goals of the business. Principal roles include Client Relationship Management, Project Management and Technology Consulting.
The Account Executive serves as a liaison for the client within Yardstick, leader for project management between the client and technical staff, and advisor for technology improvements for the client. Key duties for the Account Executive are client satisfaction, contract renewals and discovering additional opportunities for client technology needs that support.
You are a person who is responsible, self-motivated, detailed oriented, and a good communicator. You have a proven track record of providing excellent customer service and troubleshooting solutions in a busy environment and have experience in the following roles and responsibilities:
- Act as the primary point of contact to assigned clients and acts as their trusted strategic advisor.
- Work with business owners and stakeholders to understand their business needs, challenges, and the role technology can play in helping them to achieve their business goals.
- Identify and explain any business risks relating to technology and make recommendations to minimize them.
- Review and understand new technologies and proactively position with customers to demonstrate how it relates to their business objectives.
- Build strong relationships with customer VIP’s.
- Act as the customer advocate and work with Yardstick technical staff to ensure issues are resolved to customer expectations.
- Direct the Technical Account Managers in their customer activities to be successful with customer needs
- Collaborate closely with Network Administrators to coordinate and develop technology plans and annual budgets for clients.
- Manage new client on-boarding process.
- Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
- Manage client expectations for service delivery.
- Enhance technical knowledge through reading, training and other educational activities.
Qualifications
- 5+ years’ experience in sales / client relationship management
- Degree or Diploma in Business or related
- Thorough working knowledge as an account management, success in maintaining client relationships
\*\*\*Thank you for your interest. However, we will not be accepting any assistance from recruitment agencies. \*\*\*
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Schedule:
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)