About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.
About the Role
At Four Seasons Resort and Residences Whistler our Banquet team plays a vital role in creating thoughtful, memorable guest experiences. As a Full Time Banquet Manager , you’ll lead the collaborative team that prepares and executes events with consistency, attention to detail and care . You’ll work closely with our sales and catering team to plan and execute events in the resort.
The role is suited to someone who thrives in a fast-paced setting, has a high level of detail and has dedication to lead a team. You’ll be part of a team that balances high service volume with a strong commitment to execute quality and consistency.
What You’ll Do
- Oversee all banquet operations including conference and banquet rooms, individual receptions, weddings and celebrations throughout the resort as well as offsite locations.
- Partner and communicate with the Catering and Conference team. This includes attending, resolving, and executing instructions in Banquet Event Order (BEO) meetings and during operations.
- Train, mentor and coach the banquet team is meeting Four Seasons Standards of service
- Strong ability to be visible during events providing recognition and good public relations in guest concerns or special requests
- Conduct daily and monthly meetings with the team on key performance indicators as well as BEO
- Monitor and assess product and service and keeping up and ahead of event trends and ideas.
- Ensure compliance with health, safety, storage, sanitation and alcohol awareness standard
- Assist in recruitment, interviewing and training team members
- Ensuring proper management of labor, reporting and forecasting labor standards with the use of OnTrack Software
What You’ll Bring
- At least 2 years in a lead capacity or supervisory role, ideally in a luxury hotel/restaurant environment.
- Demonstrated knowledge and passion for all aspects of food and beverage.
- Proficient command of the English language.
- Attention to detail and strong problem-solving skills, coupled with a dedication to customer service.
- Possession of the Serving it Right Certificate.
- Valid work authorization for Canada
What to Expect
- Busy service periods requiring focus, leadership and attention to detail
- A schedule based on operational needs, including evenings, weekends and public holidays
- A physically active role in a structured, team-orientated environment
What we offer:
- Annual Salary: $72,000-75,000 per year with an annual incentive plan
- Housing Allowance
- Winter Leisure Pass; ski pass or leisure benefit
- Use of the Fitness Facility
- Medical, Dental and Sick leave coverage
- Employee Travel Program; complimentary and reduced rates at other Four Season
- Excellent Training and Development opportunities
- Complimentary meal per shift in our employee dining room
- Employee Recognition Programs
- Dry Cleaning Services and a clothing allowance
Learn more about what it’s like to work for Four Seasons:
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s
Learn more about Four Seasons Whistler on Social Media:
Instagram: @FSWhistler
Twitter: @FSWhistler
Facebook: https://www.facebook.com/FourSeasonsResortWhistler/
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.
