Job description:
Richlu Manufacturing parent company of the Tough Duck band, founded in 1939, is a 100% family owned company located in Winnipeg, Canada. We have a history of building extremely durable work wear that has endured the harsh Canadian winters for decades. Our constant improvement policy encourages us to make our great products even better every single day. We are always looking for ways to improve designs, materials and production methods to ensure that our customers receive a great quality garment at a great price. We listen to our customers and pride ourselves on taking their suggestions into the designer’s studios to create innovative new products that meet the needs of each and every person that purchases one of our garments.
Position Objectives Summary: The Order Entry Specialist processes incoming customer requests, ensuring high accuracy and efficiency in data entry.
Key Accountabilities and Responsibilities:
Data Processing: Accurately input and update customer orders, purchase requests, returns and account information into the company's internal ERP system. Process Electronic Data Interface (EDI) transactions
Order Validation: Review order details for completeness, checking for accuracy in pricing, product availability and delivery specifications.
Cross-Functional Collaboration: Work with sales operations team and logistics personnel to ensure timely order fulfillment and smooth logistical operations.
Issue Resolution: Handle order-related issues such as discrepancies, changes or cancellations.
Additional Responsibilities / Duties :
- Participate in weekly and/or monthly meetings with the Order Entry Manager and entire Order Entry Team for work prioritization and planning
- Participate in Special Projects as assigned by the Order Entry Manager.
Required Skills / Abilities :
- Strong work ethic and positive team attitude.
- Able to deal with people sensitively, tactfully, diplomatically and professionally at all times.
- Preserve effectiveness, drive and focus for extended periods of time, while maintaining composure in stressful situations.
- Proficiency in Microsoft Office.
Required Qualifications :
Minimum 1-2 years of proven experience in data entry, customer service or order processing.
Education :
High school diploma or GED
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
