Dispatcher/Customer Service Evenings & Weekends
W.S. Bell Cartage Limited
Kitchener-Waterloo, ON

Shift details: Evenings & Weekends

Responsibilities:

  • Knowledge of transportation requirements for freight movements in the local & surrounding areas
  • Dispatch drivers on loads delivered from the various terminals. Communicate with appropriate dispatchers for assistance on delivery loads.
  • Prioritize delivery loads based on driver availability and customer requirements
  • Respond to satellite messages, dispatch accordingly and make necessary equipment moves in the computer.
  • Provide assistance with dispatch calls from customers and drivers, including inquiries with all areas of dispatch.
  • Have a complete understanding of the work with movements dispatch program. Make appointments for loading, unloading and entering loads as required.
  • Dispatch drivers for backhauls when empty. Ensure computer moves are up to date at all times.
  • Prepare bills for delivery with cover sheets and other pertinent information.
  • Prepare Dispatch notes for day activity. Email day dispatchers with any changes that may occur.
  • All other duties as required.
  • This position provides the opportunity to work from home, however must have the ability to commute to office on weekends and in emergency situations.

Qualifications:

  • Knowledge of shipping documents and Ontario/Canada/USA geography required
  • Previous experience communicating information to drivers preferred
  • Excellent organizational skills and the ability to multi-task in an open environment required
  • Ability to work effectively within a team
  • Good keyboarding skills with accuracy required
  • Strong verbal and written communication skills required

Job Type: Part-time

Experience:

  • sales: 1 year (Preferred)
  • Customer Service: 2 years (Preferred)
  • Dispatch: 1 year (Preferred)

Education:

  • Bachelor's Degree (Preferred)

Location:

  • Kitchener-Waterloo, ON (Preferred)

Licence:

  • G (Required)

Language:

  • English (Required)