Job Title: Cashier
Department: Sales and Customer Service
SUMMARY
Reporting to the Retail Floor Manager/Customer Service Supervisor, a Cashier is primarily responsible for delivering the best possible customer experience. This involves customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions as applicable, closing sales and packaging/wrapping purchases) and non-customer-facing activities (e.g., cash, float and till management).
REPORTING LINE:
Reports directly to: Retail Floor Manager, Customer Service Supervisor
Direct subordinates: N/A
MAIN DUTIES:
- Comply with company policies and procedures; supporting company mission, values, and standards of ethics and integrity
- Responsible to meet or exceed all goals and key performance indicators (KPIs) as applicable
- Under the direction of the Retail Floor Manager/Customer Service Supervisor; give each customer immediate and undivided attention; operating cash register, tallying customer purchases, collecting correct payment and making change, packaging/wrapping products, ensuring adequate float change, and counting, balancing and organizing till at the end of the shift
- Keep department supplies filled and maintained
- Keep all cases and shelves clean and in good order
- Provide customer feedback to Retail Floor Manager/Customer Service Supervisor
- Handle customer returns, complying with procedure
- Handle customer special orders, complying with procedure
- Be aware and gain knowledge of new products and their placement
- Daily stock replenishment in service area
- Notify Retail Floor Manager/Customer Service Supervisor of any errors in retail pricing or signage
- Notify Retail Floor Manager/Customer Service Supervisor of dated/damaged/stolen product or empty packaging
- Practice safe use, proper care and maintenance of all tools and equipment
- Effectively communicate with all Team Members regarding proper department operations
- Attend all department, store and training meetings as required
- Maintain a calm demeanour and manages issues professionally and respectfully in accordance with company standards
- Act with integrity and trust, modelling behaviour that respects employees, peers and customers in accordance with the core values of the Company
- Comply with the standards, policies and procedures outlined in the Gourmet Warehouse Employee Handbook
- Perform any other duties as requested by management within entire store footprint
QUALIFICATIONS, COMPETENCIES & EXPERIENCE:
- High School graduate
- Prior cashier experience is required
- Superb customer service skills with a desire to provide a great shopping experience for customers
- Must be able to work well and communicate effectively and positively with customers and Team Members
- Ability to perform basic math
- Attention to detail
- Reliability and punctuality
- Ability to take own initiative and work under own direction taking accountability and responsibility for actions
- Able to multi-task in a fast-paced environment and maintain a professional demeanour under stressful situations
- Open availability for flexible scheduling including evenings, weekends and statutory holidays
- Ability to stand and walk for extended periods of time
WORKING CONDITIONS:
- Hourly Part Time: Generally scheduled 16-24 hours, depending on the needs of the store
- Requires daytime availability during the week and on weekends
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties
- Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance
- Ability to climb a ladder and use a stepstool
Pay: $18.25-$19.00 per hour
Benefits:
- Dental care
- Discounted or free food
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
