Customer Service Representative - Technical Advisor
PPG Canada
Québec City, QC
PPG: WE PROTECT AND BEAUTIFY THE WORLD™

At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries and reported net sales of $14.8 billion in 2017. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com .

Why join us:
With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.

Your personal strengths will empower you to succeed and make an impact from day one.

You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.

Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.

Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.

You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged.

Just like you, we are driven to make a difference in our world.

PPG is searching for a Customer Service Rep - Technical Advisor to join the team!

The primary objective of the CS Rep-Technical Advisor position is to respond to customer and consumer inquiries for retail and store sales including social media, for the territory from Newfoundland to British Columbia. PPG's customer service mission is to provide an optimized service to its French- and English-speaking Canadian customers. It is therefore important to serve customers in one or the other of the two official languages recognized in the country, without communication difficulties. The holder of the position must be available for evening and weekend work.

Reporting to the Supervisor, Customer Service - Technical Support. Your responsibilities will include:
Answering technical questions, providing recommendations on the use of our products, colour recipes, advice, administering complaints and providing information of all kinds to consumers and store employees on the whole range of products offered by PPG for all regions of Canada;
Locating for consumers, retail agents of products marketed by PPG;
Collaborating in the execution of your tasks with the various departments;
Any other related tasks or not, delegated by the superior.

Qualifications

Requirements/Qualifications:
DEC or equivalent;
Minimum 1 to 3 years of experience in the field of painting (an asset);
Knowledge of office software (Microsoft Suite) and database;
Knowledge of the SAP environment (an asset);
Excellent command of written and spoken French;
Perfect command of written and spoken English;
Focused on customer service;
Meticulousness and perseverance;
Excellent interpersonal and communication skills;
Have a good sense of urgency;
Autonomous and organized;
Strong capacity for judgement and analysis.