Highly motivated Bilingual (French/English) Customer Service Representative (CSR) for Aftermarket division. This role is essential in providing exceptional support to clients, managing customer relationships, and ensuring the seamless delivery of products and services. The ideal candidate will possess strong communication skills. Fluency in both French and English is required to effectively serve diverse customer base.
Responsibilities
- Act as the primary point of contact for French and English-speaking customers, delivering outstanding customer service through various channels.
- Manage customer accounts, ensuring timely resolution of inquiries, issues, and requests related to aftermarket products and services.
- Utilize Oracle and other CRM tools to track interactions, update customer information, and monitor account activity.
- Coordinate with internal teams to facilitate tasks, including order processing, scheduling, and follow-up activities.
- Analyze customer data to identify trends, opportunities for upselling or cross-selling, and areas for service improvement.
- Support marketing initiatives by communicating product updates and promotional offers to clients in both languages.
- Develop strong relationships with clients to foster loyalty and long-term engagement.
Requirements
- Fluency in both French and English, with excellent verbal and written communication skills in both languages.
- Proven experience in customer relationship management, account management, or related roles within the robotics industry
- Ability to prioritize tasks effectively.
- Proficiency in Oracle or similar CRM systems
- Excellent analysis skills to interpret customer data and identify actionable insights.
- Exceptional communication skills to liaise effectively with clients and internal teams.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail. This position offers an engaging environment where your bilingual skills and industry knowledge will directly contribute to enhancing customer satisfaction and business growth.
#ProM
ProTemps ProTege uses AI tools and platforms to identify and assess qualified candidates based on the requirements of the role. We welcome all applicants with relevant skills, qualifications and experience.
We welcome all applicants with relevant skills, qualifications and experience to apply.
ProTemps is a respected Canadian-owned staffing agency specializing in Temporary, Contract & Permanent placements. Our offices are strategically located in Mississauga, (servicing the GTA) and Calgary, (servicing all of Alberta). ProTemps provides a comprehensive suite of solutions across a variety of industries and sectors.
Pay: From $30.00 per hour
Application question(s):
- Are you legally authorized to work in Canada?
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer Service: 5 years (preferred)
- Order Entry: 5 years (preferred)
- Order Desk: 5 years (preferred)
- ERP systems: 3 years (required)
- MS Office Suite: 5 years (preferred)
- Aftermarket: 3 years (preferred)
Language:
- English (required)
- French (required)
Work Location: In person
