Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft’s cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft’s core businesses? If so, then look no further than the Azure Customer Experience Team! Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft’s global data centers.
FastTrack for Azure helps customers onboard to Azure, getting them on track to “build it right, architect it right, the first time”.
FastTrack for Azure (FTA) takes a solution-centric approach, providing customers with Microsoft Azure engineers, tools and best practices to significantly increase customer’s success with Azure. Our team is looking for you, a strong Sr. Program Manager. You will lead a team of engineers that bring great teamwork, organization & structure, inquisitive mind, positive attitude, high-energy leadership, and engineering execution to our customer-focus team chartered with enabling a world-class experience for Microsoft Azure cloud platform customers. This role is integral to overall operationalization of the customer onboarding experience and driving success with FTA engagements.
Your areas of responsibility include:
Lead a diverse team of engineers with capabilities to oversee the customer onboarding journey, the customer experience and maintain the overall customer relationship.
Work closely with FTA Engineer Leads in addressing customer solution needs and driving success with their Azure deployments.
Identify opportunities where we can do better for our customers (process, tools, technology) to increase FTA’s overall impact.
Maintain strong working relationships with stakeholders across engineering, sales, services and partner teams.
Coach and mentor others in planning, organizing and coordinating work.
Evangelize and reach beyond existing solutions and technologies to incorporate new ideas.
Work closely with FTA engineers in addressing customer solution needs and driving success with their Azure deployments.
Successful Candidate Competencies:
Real day-to-day external customer-facing experience and empathy
Keen ability to communicate ideas effectively with executives and engineering teams
Assembling, leading and working within strong cross-functional groups and matrixed team environments
Demonstrate skills and abilities to consistently create an amazingly positive experience for customers
Track record of problem solving ranging from conceptualization to implementation
Ability to juggle and manage several priorities and drive clarity for FTA engineers
Real-world smart, logical and able to learn new areas quickly
Demonstrated ability to lead, manage, build and deliver customer business results through an engineering or professional services team.
Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process for Microsoft Azure (or competing technology).
Have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and engineering teams.
Consulting and/or Delivery Management experience is preferred.
MS Azure experience is a plus.
5+ years of direct customer facing experience
1+ year Cloud software industry experience
We are looking forward to meeting you!
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud Background Check every two years.
Considering a Career with Microsoft Canada? At Microsoft Canada, people are the source of our energy. The people at Microsoft Canada are creative, from all types of backgrounds, bringing passion and new ideas, meeting challenges, and realizing their potential. Our benefits and resources are designed to keep our most important asset - our employees - healthy, happy and equipped with the resources they need to be successful and realize their full potential. Microsoft Canada provides a flexible work environment, with career advancement potential and most importantly, the opportunity to make a difference.
As a Microsoft employee you have the opportunity to participate in the following programs:
- Stock Awards & Employee Stock Purchase Plan
- Registered Retirement Savings Plan
- Employee Software Purchase Program
- Fitness Membership & Subsidy
- I Volunteer (5 Paid Volunteer Days)
- Employee Assistance Program And so much more…
At Microsoft, we share a passion for technology, customers and our partners. We aspire to be more than just a good company- we aspire to be a great company. What will make us great is our commitment to our mission of enabling people and businesses throughout the world to realize their full potential. Microsoft is an equal opportunity employer and supports workforce diversity.
Microsoft is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify Microsoft if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Microsoft will work with you to determine how to meet your need.