Job Overview
We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero for technical support, ensuring seamless operation of computer systems, networks, and software for our organization. Your enthusiasm and expertise will help troubleshoot issues swiftly, assist users confidently, and maintain a secure and efficient IT environment. This position offers an exciting opportunity to grow your skills in a fast-paced, innovative setting while making a tangible impact on daily business operations.
Duties
- Provide technical support to end-users across various platforms including Windows, macOS, and Linux operating systems.
- Troubleshoot hardware issues related to computers, peripherals, and network devices such as LAN (Local Area Network) setups and firewalls.
- Assist with software troubleshooting for applications like Microsoft Office and other enterprise tools.
- Manage user access and security protocols using VPN (Virtual Private Network) solutions and firewall configurations.
- Utilize IT service management tools such as ServiceNow, Jira, BMC Remedy to log incidents, track requests, and ensure timely resolution.
- Support computer networking tasks including LAN setup, Wi-Fi connectivity, and network security measures.
- Conduct help desk activities by answering support tickets promptly and communicating solutions clearly to users.
Skills
- Strong knowledge of operating systems including Windows, macOS, and Linux environments.
- Experience with desktop support, hardware troubleshooting, and software installation.
- Familiarity with network fundamentals such as LAN configuration, VPN setup, and firewall management.
- Proficiency in using IT support tools like ServiceNow, Jira, BMC Remedy for incident tracking and workflow management.
- Excellent communication skills to explain technical issues clearly to non-technical users.
- Ability to perform software troubleshooting across multiple platforms efficiently.
- Knowledge of computer networking principles including LAN/WAN architecture and security best practices.
- Customer service orientation with a proactive attitude toward problem-solving in high-pressure situations.
Join us as an IT Support Specialist where your technical expertise fuels our success! Bring your passion for technology, your problem-solving prowess, and your dedication to exceptional customer service — together we’ll keep our digital world running smoothly!
How to Apply
Please submit your resume through Indeed. We thank all applicants for their interest; only candidates selected for an interview will be contacted.
Pay: $280,000.00 per year
Benefits:
- Company events
- Company pension
- Employee assistance program
- Employee stock purchase plan
- Wellness program
Work Location: In person
