Training Systems (Learning) Analyst
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Pay Rate: $36.74/hour, depending on experience
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Contract Length: 10 Months
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Location: Calgary, Alberta
Raise is currently hiring a Training Systems (Learning) Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of North America's leading energy infrastructure companies with operations in natural gas, oil and power industries throughout Canada, the United States, and Mexico
Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.
Description
The Training Systems (Learning) Analyst in this role will report to the Team Lead, Training Services & Systems – this role will be part of a team of technical administrators supporting our Learning Management Systems. The ideal candidate will have proven efficiency in learning and quickly developing technical system skills and the proven ability to think innovatively, problem-solve, and communicate effectively. This role will be responsible for reporting and operational support of the enterprise learning ecosystem, primarily Workday Learning, SuccessFactors and their related reporting solutions. This role maintains learning reporting accuracy, supports learning stakeholder roles, manages recurring compliance/audit reporting, supports service requests and troubleshoots dashboards and data issues through established service channels.
Responsibilities
- Learning reporting, dashboard operations & analytics:
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Run, maintain, and troubleshoot learning reports and downstream reporting; respond to ad-hoc reporting requests, in alignment with privacy and security expectations.
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Own monthly refresh/publish cycles for learning dashboards.
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Monitor refresh failures and restore schedules; manage access/sharing and documentation.
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Execute recurring compliance reporting processes and coordinate required data extracts and requests through the appropriate intake process.
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Perform recurring checks and work with business partners to remediate data/process gaps.
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Operational support & ticket management:
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Provide day-to-day support for learning reporting issues, access questions, and process guidance; escalate/report issues to owners when changes are required.
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Provide operational support to inquiries in the learning services ticketing queue, including triage, resolution, and escalation of tickets in accordance with defined service standards.
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Manage access to and basic upkeep of shared mailboxes used for learning operations
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Learning Management System administration & governance support:
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Maintain access and support for support roles in the learning management system, including onboarding, changes, and periodic review activities.
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Communicate changes, reminders, and process updates through established channels
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Maintain job aids/knowledge articles, internal procedures and contribute to process improvements/automation opportunities.
Qualifications
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6 years of experience administering and supporting an LMS (Workday Learning preferred) including role-based security and user support.
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Strong reporting and data analysis skills; ability to interpret learning data (e.g. Microsoft Excel), investigate anomalies, and explain results to business stakeholders.
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Hands-on experience with Power BI operations (refresh, publish, access management, troubleshooting) and working with multiple data sources.
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Strong organizational skills to manage recurring operational cadence and competing ad-hoc requests; strong adaptability to shift workload and priories as operationally required.
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Working knowledge of ticketing/intake processes (e.g., ServiceNow) and ability to document issues clearly for escalation.
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Experience supporting audits.
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Clear written and verbal communication skills; ability to develop job aids/process documentation and deliver training/knowledge transfer.
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Sound judgment handling sensitive information; understanding of privacy expectations.
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Preferred qualifications
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Experience with SuccessFactors reporting/extracts and/or integrating learning data across platforms.
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Exposure to automation tools and continuous improvement methods to streamline reporting processes.
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Familiarity with HR/learning data models and enterprise compliance reporting practices.
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Experience with SharePoint/Teams site administration and operational knowledge management.
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Education and Certifications
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Bachelor’s degree in Business, Information Systems or related experience/certification
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or [email protected].
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