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Business Analyst

Softline Technology
Toronto, ON

Job details

Contract

Skills

Facilitation
Data modeling
Customer service
Process improvement
Gap analysis
Microsoft Office
Analysis skills
Presentation skills
Decision making
Client services
Requirements analysis
Written report writing
Customer service orientation
Project management methodology
Business requirements
Business
Communication skills
Client interaction
Negotiation
Business process improvement
Information Technology

Full job description

Description

NOTE:

Assignment Type: This position is listed as Onsite; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Extension/Amendment Attestation:

Extensions are permitted only to the extent of unused contract days and/or remaining contract funds. No additional funds will be added beyond the maximum contract value, including any extension options set out in the original SOW.

Leading and conducting business analysis at varying levels of detail in order to assess client’s business problems/opportunities and documenting the assessments.

Developing strategies, preparing business cases and cost- benefit analysis, and conducting feasibility studies for business I&IT initiatives.

Conducting business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.

Conducting gap analysis of vendor release upgrades to identify changes needed for business processes and best practice, and for solutions including configuration, reports and integration components.

Monitoring progress, resolving problems and reporting regularly to I&IT management and clients’ decision makers.

Developing performance measures for business analysis evaluation and conducting follow-up.

Act as liaison with Business clients and data providers.

Document the new requirements and complete analysis and design document.

In-depth knowledge of industry standard project management methodologies.

Knowledge and experience with OPS Health related projects.

Knowledge and understanding of Ministry policy and IT project approval processes and requirements.

Experience with large complex projects.

Exceptional analytical, problem solving and decision-making skills.

Demonstrated strong interpersonal, verbal and written communication, and presentation skills.

Proven troubleshooting and critical thinking experience.

Demonstrated ability to apply strong listening skills to facilitate issue resolution.

Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships.

Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome.

Strong organization skills with the ability to compile data from numerous sources and synthesize and write up clear, concise summaries.

Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively.

A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.

Knowledge transfer and create documentation as prescribed by the Project Manager and Manager

Experience Requirements

Core Skills and Experience

Minimum
7 years of experience in the following:

Leading and conducting business analysis
at varying levels of detail in order to assess client’s business
problems/opportunities and documenting the business requirements in such a
way that technology solutions can be determined.

Applying re-engineering concepts to
promote business improvements through alternative, cost effective service
delivery approaches.

Developing strategies, preparing
business cases and cost- benefit analysis, and conducting feasibility studies
for business and I&IT initiatives.

Conducting business modeling; use case
modeling; conceptual and logical data modeling; process and data flow
modeling; use case surveys; business rules definition and non-functional
requirements definitions for assigned projects.

Conducting gap analysis of vendor
release upgrades to identify changes needed for business processes and best
practice, and for solutions including configuration, reports and integration
components.

Monitoring progress, resolving problems
and reporting regularly to I&IT management and clients’ decision makers.

Developing performance measures for
business analysis evaluation and conducting follow-ups.

Ability to manage evolving requirements
and traceability to the changes, development and implementation of the
requirements.

40%

Knowledge and Experience

Minimum of 5 years in various business projects.

Proven and demonstrable troubleshooting and
analytical experience.

Demonstrated excellent problem solving and
decision-making skills.

Demonstrated awareness of emerging IT trends and technologies.

Highly proficient using MS Office products.

Highly proficient in translating the business
requirements into epics and scenarios and creating mockups for the
stakeholders to review.

40%

General Skills

Exceptional analytical, problem solving and
decision-making skills.

Demonstrated strong interpersonal, verbal and
written communication, and presentation skills.

Proven troubleshooting and critical thinking
experience.

Demonstrated ability to apply strong listening
skills to facilitate issue resolution.

Effective consulting skills to engage with all
stakeholders with proven track record for building strong working
relationships.

Strong interpersonal, facilitation and negotiation
skills with ability to build rapport with stakeholders and drive negotiations
to a successful outcome.

Excellent customer service skills, including tact
and diplomacy to ensure client needs are managed effectively.

A motivated, flexible, detail-oriented and creative
team player with perseverance, excellent organization and multi-tasking
abilities, and a proven track record for meeting strict deadlines.

15%

Public Sector Experience

Experience working in the public sector on a
mainframe/legacy system.

Experience with some cloud technologies.

Supplier Comments

Closing Date/Time: 2026-08-06, 12:00 p.m.

Max submission: 1 (one)

5 days onsite

Must Have:

?Minimum 7 years of experience

Developing strategies, preparing business cases and cost- benefit analysis, and conducting feasibility studies for business and I&IT initiatives.

Conducting gap analysis of vendor release upgrades to identify changes needed for business processes and best practice, and for solutions including configuration, reports and integration components.

?· Conducting business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.

Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome.

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