Overview
The Account Manager, Group Benefits is responsible for overseeing, providing advice on, and delivering group benefits programs to clients, ensuring solutions align with client strategy, objectives, and internal quality standards. This position is also responsible for building long-term relationships with clients to contribute to our overall success.
Responsibilities
Manage and oversee the complete employee benefits cycle by serving as the strategic partner and advisor in the design and management of clients their health and benefits programs. This includes:
- Benefit plan analysis, design, cost savings and funding strategies.
- Vendor procurement, negotiation and optimization.
- Recommend absence and disability management processes.
- Perform pharmacy and data analytics and recommend cost containment and future-oriented strategies.
- Benchmark our client’s programs by researching prevailing practices among similar organizations. Make recommendations according to findings.
- Prepare delivery of annual renewal reports, market surveys and carrier transitions as necessary.
- Consistently monitor client relationships and strengthen those relationships by identifying needs through adding lines of coverage, products or services.
Oversee the management of a block of group benefit accounts to ensure quality standards are met. Ensure deliverables, objectives, budget and timelines are met.
Provide advice to resolve escalated administrative, contractual, financial or claim issues.
Design and deliver presentations to clients, lead client meetings as well as key employee presentations.
Maintain close working relationships with insurance partners. Initiate problem solving and negotiate when necessary.
Effectively track and communicate the progress of monthly/quarterly metrics to internal stakeholders and the leadership team.
Actively pursuing new opportunities with existing clients and identifying opportunities to cross-sell other products and services available through DFG and all Navacord partners.
Drive new revenue opportunities via participation in RFP exercises and presentations, where appropriate.
Make introductions to sales team, and/or actively promoting DFG at industry events/online forums/social media and applicable networking events.
Actively seeking feedback from existing clients and asking for referrals wherever possible.
Qualifications
Minimum 2 years related industry experience with a strong knowledge of group benefit products as well as applicable legislation
Proven experience and success in the design & management of group benefits programs gained in a consulting, brokerage or carrier environment
LLQP/Life Licensed in the Province of BC (or willingness to become licensed within the first 90 days is required)
Bachelor’s Degree, and preferably a Certified Employee Benefits Specialist (CEBS) designation (or willingness to work towards designation) is an asset
Job Type: Full-time
Pay: From $63,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's Degree (preferred)
Experience:
- Group Benefits Management: 1 year (preferred)
Licence/Certification:
- BC LLQP or are you willing to obtain one (preferred)
Work Location: Remote
