Analyst and other Positions (AS-04/WP-03)
Veterans Affairs Canada
Charlottetown, PE
Veterans Affairs Canada - Service Delivery and Program Management Division‎
Charlottetown (Prince Edward Island)
AS-04, WP-03
$57,587 to $74,746

For further information on the organization, please visit Veterans Affairs Canada

How to apply:

Information regarding the assessment of competencies that may be used: Program Advisor Simulation (758)

Closing date: 8 August 2021 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Apply online

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Intent of the process

The advertisement is for the creation of an on-going inventory which management will access as needs are identified. The number/timing of draws will be determined based on operational requirements.

Applicants will be able to apply and/or update their information on an ongoing basis. All information must be provided through the "apply online" application process.

Initial screening will utilize self-screening where applicants will be required to respond to a series of questions, this will include indicating which/how many of the example essential experience they have and providing the who, what, when, where/why of said essential experience.

For each draw, after screening on education and experience, those who are screened in may be invited for further assessment on remaining essential qualifications (competencies/qualifications).

Once assessment is complete the results will be valid for a minimum of 12 months. During this period if an applicant is redrawn from the inventory the previous assessment will apply, this would include those who did not qualify. After the period has expired the individual may be reassessed should they be referred on subsequent draws from the inventory.

The pool(s) created from this process/inventory can be used for temporary or permanent staffing for same and/or equivalent positions.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation with a bachelor’s degree from a recognized post-secondary institution, or an acceptable combination of education, training, and experience relevant to the position.*

  • "Acceptable combination of education, training and experience” is defined as a secondary school diploma combined with the depth and breadth of experience normally associated with the performance of duties on a regular basis for a period of approximately three (3) years** in one of the fields of experience listed below in the Experience Section.
**A shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or projects.

Degree equivalency

1. Experience performing business and/or system analysis functions.

Applicable experience could include:
  • conducting statistical analysis and deriving insights from large and/or complex sets of data,
  • planning, managing and facilitating requirements gathering activities and validating requirements,
  • conducting business/systems process analysis,
  • developing and documenting business/systems processes,
  • planning, conducting and reporting on user acceptance testing,
  • coordinating or leading project teams to design, implement, test and review changes to business processes, procedures and systems,
  • collaborating with project stakeholders to assist with developing project documentation including project plans, objectives, scope, risks and time frames,
  • reviewing project deliverables to ensure they address business needs and priorities,
  • overseeing contracts.

2. Experience in Program Management (i.e. management of services and/or activities that focus on a specific set of program outputs, outcomes or service levels).
This includes assisting in managing the operations of ongoing programs and/or undertaking initiatives to introduce new programs and/or adapt/improve ongoing programs. Applicable experience could include:
  • developing program procedures and processes,
  • defining operational requirements,
  • interpreting and applying legislation, regulations, policies and/or procedures,
  • conducting program-related communications (internal/external),
  • providing functional direction, or
  • program/performance measurement, analysis, evaluation, and reporting;

3. Experience in Service Management (i. e. managing or assisting with improving external and/or internal services).

Applicable experience could include:
  • contribute to designing service delivery mechanisms,
  • defining service delivery objectives, expected results and progress measurement,
  • working with service delivery priorities, plans and standards, or assisting in the management of service experience improvements, considering aspects such as: timeliness, accuracy, ease of access and use, channel integration.

4. Experience in developing communications products and conducting communications activities.

Applicable experience could include:
  • delivery and governance of content for online service channels, or other channels, or other digital content,
  • conducting research and analysis to evaluate the impact and effectiveness of activities,
  • developing targeted communications plans,
  • producing user-centred key messages, or
  • developing and delivering presentations, etc.
If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Assets (Not mandatory - but may be use during the selection process):
  • Graduation from a recognized post-secondary institution with a Bachelor’s degree.
Degree equivalency

  • Successful completion of courses or formal training in business analysis, or software design or development.
  • Experience as a member of the Canadian Armed Forces
  • Experience in statistical or data analysis.
  • Experience in using a systems development life cycle (SDLC) or agile methodology.
  • Experience in programming or testing information systems (manual and/or automated).
  • Experience in using VAC's program management systems, such as the Client Service Delivery Network (CSDN) or the Federal Health Claims Processing System (FHCPS).
  • Experience coordinating projects, or assisting in the management of projects, using a formal project management methodology.
  • Experience managing or assisting in the management of contracts.
  • Experience in delivering, managing or assisting the management of programs in areas such as: health care, rehabilitation, disability management, or income support.
  • Experience in interpreting and applying legislation and policies.
  • Experience in evaluating or measuring the performance of public sector programs or services.
  • Experience in developing training or similar material.
The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative CBC/CBC, CCC/CCC, BBB/BBB, CBB/CBB

Information on language requirements

  • Communication
  • Thinking Skills
  • Action Management
  • Consultation Skills
  • Effective Interpersonal Relationships
  • Initiative
  • Judgement
  • Flexibility
The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

  • Willingness to work overtime on short notice.
  • Willingness to travel and work in other locations for short periods of time.
Conditions of employment

Reliability Status security clearance
Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity


Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.