Student Financial Services is the primary source of financial support and assistance for students at York University.We collaborate with departments at the University, the federal and provincial governments, as well as external organizations to secure funding for York students. Our goal is to ensure that all of our students have the funds they require to successfully complete their degrees.In advancing the Division of Students' vision as Partners in Student Success', the role of the Student Financial Advisor II (herein referred to as 'Student Financial Advisor') is to provide financial aid support and advice to students by accurately evaluating and processing various government financial aid applications in compliance with applicable regulations and established guidelines. This position is responsible for reviewing files to resolve inconsistencies, initiating follow-ups in problem cases, processing and issuing funds, and providing financial/budgetary advice to students.The Student Financial Advisor participates in service delivery on the front lines. and as well through the application of policies, procedures, rules and regulations as they relate to the processing/administering/advising of government financial assistance programs, university financial support programs, and departmental procedures.This position requires a service-focused professional who treats members of the community with respect, values their time, strives for personal best, and, collaborates to improve service experiences for all.
Community college diploma in a related field (e.g. business, or financial related studies) or equivalent, such as completion of some post-secondary courses in finance/financial management and one year of related experience or an equivalent of 2 years recent experience (defined as within the last three years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.
2 years of recent related experience in a financial aid office ( working with students in a front-line capacity, assessing financial aid applications, explaining complex policies/procedures, identify client needs and appropriate responses and actions conducting in- depth student advising, checking and clarifying client and account information on large online computer database, support team colleagues in responding to customer service incidents and escalations in a timely manner to achieve appropriate resolution etc.) in a fast-paced office environment, preferably in high volume student services area. Familiarity with the University's SIS applications would be an asset.
Demonstrated skill/ability in the following areas- Excellent oral and written communication skills- dealing effectively with stakeholders e.g., students, analytical and problem solving skills, working accurately with figures- very good interpersonal skills- exercising initiative and good judgment and flexibility in decision making- working independently, effectively and accurately under pressure of high volume and multiple priorities- good organizational skills- computer skills (e.g. basic MSWord, intermediate MS Excel, large student or client information database)- maintains confidentiality- multi-cultural awareness and ability to deal effectively with a diverse student group population- Demonstrated commitment to the values of Student Success: Collaboration, Care, Accountability, Respect, Innovation, Inclusion and Excellence. Demonstrates, shares and lives our divisional values: Respect, Excellence, Innovation, Collaboration, Accountability, Care and Inclusion. Demonstrated experience and success in providing and/or creating conditions for service excellence for a variety of stakeholders such as students, faculty, clients, customers, colleagues, users, etc
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
In order to be considered as an internal applicant, York University employees in the YUSA-1 bargaining unit must apply for jobs through the Employee Career Portal - YU Hire.
If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to apply for jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. this is referred to as the 'Posted Date' on the job the posting. This applies to YUSA-1 internal and YUSA-1 Concurrent postings. Please refer to the 'Posting Intent' on the job posting.
If not filled by an employee in the YUSA-1 bargaining unit, employees in the YUSA-2 bargaining unit who have applied within the first 5 days from the 'Posted Date' will be given preference.
NOTE: York University requires all community members, including employees and visitors who attend our campuses be fully vaccinated against COVID-19, subject to medical and human rights exemptions, in accordance with all applicable laws and regulations. The University's vaccine policy is integral to our ongoing commitment to health and safety. Offers of employment require that you comply with the COVID-19 Vaccination Mandate by providing proof of vaccination prior to your start date. For information on how York University is responding to COVID-19 please visit the YU Better Together website.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.