Investigate, validate and correct payments that have been payment traced, misapplied, lost or paid in error and communicate the resolution of misapplied payment investigation and payment verification back to internal and external customers.
Prepare and balance transferred payments and credits for customer accounts.
Process, balance and reconcile the daily returned bank payments, including generating and verifying daily bank statement of returned payment information, adjustments to customer accounts and record to the general ledger.
Receive, investigate and process customer rebates, payment reversals, refund overpayments, and financial corrections.
Receive, create, investigate, approve and communicate with financial institutions and third party requests for bank to debit authorizations from customers.
Investigate, validate, resolve, create and reconcile suspense, over and short accounts.
Compile and validate financial transactions used for monthly statistics prepared for internal and external departments.
Receive and provide timely correspondence for external and internal customer inquiries by investigating, confirming billing, and requesting and/or updating payment information.
Provide support and resolutions to Area offices and internal department’s problems arising from the CIS and financial systems from payment processing, returned payments, balancing and or financial transactional impacts to customer accounts.
Communicate and assist Financial Accounting with the daily balancing, financial outages and the monthly reconciliation of general ledger accounts for both CIS and financial systems.
Communicate and provide assistance with the payment investigation and solutions to lead bank representatives. Provide feedback and resolution back to the business and the customer.
Respond to escalated requests for assistance received via Payment Services & Cash Management inboxes, telephone and fax.
Provide information to internal and external Auditors during audit periods.
Apply fraud prevention best practices to protect financial transactions, documents and to reduce associated risk.
