We are excited to share that Andaz Ottawa has an opportunity for people who love helping people.
The Assistant Front office manager will assist in running the day-to-day activities of the Guest Relations, Valet, Night Audit and Bell Staff. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Andaz’s values, they will work to ensure the complete handling of guest needs and professional and timely resolution of guest issues. They will help coach colleagues and hold them accountable; ensure that responsibilities are met, and assignments are carried out in accordance with our standards; and will help motivate, train, and develop assigned staff.
What is expected of me in this role?
- Support financial goals through budgeting, forecasting, cost control, and revenue optimization
- Monitor performance metrics, improve guest satisfaction, and manage escalated concerns
- Lead and support front office team through scheduling, supervision, coaching, and daily briefings
- Coordinate with key departments to deliver seamless guest experiences
- Maintain operational efficiency using reporting tools and ensure compliance with safety standards
- Foster a positive team culture aligned with our brand values, engagement, and service excellence
- In the absence of Front Office Manager to lead the team, ensuring smooth daily operations
Skills and QualificatioN
Minimum 2 years’ experience as an Assistant Front office Manager or 3 years’ experience as a Front Office Supervisor within a four or five-star hotel environment
Proven experience in supervising, motivating and training others
Exceptional interpersonal, communication skills with advanced proficiency in the English language
Hours: Flexible; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including mornings, afternoons, evening, weekdays, weekends, and holidays.
Experience with Opera, POS systems, Hyatt systems and CRM tools would be an advantage.
WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT Andaz Ottawa?
Extended Health Benefits for you and your dependents and paid medical days.
Employer RRSP Matching Contributions.
Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
Complimentary meal during shift at the colleague cafeteria
Discounts on food and beverages
2026 Great Place To Work Certified
About Andaz Ottawa
Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.
As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture.
Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.
Visit careers.hyatt.com to apply
