Job Overview
We are seeking a dedicated, organized, and professional Medical Office Assistant – Cardiology Clinic to join our cardiology clinic in Kitchener.
The ideal candidate will have experience working in a medical office or specialist clinic and be comfortable managing a busy front desk, patient scheduling, referrals, medical records, and high-volume telephone communication.
Experience with electronic medical record (EMR) systems, medical terminology, and physician office procedures is highly desirable. Previous experience in a cardiology, specialist, diagnostic, or hospital setting is considered an asset.
Duties
- Greet and assist patients professionally at the front desk
- Manage patient check-in and check-out
- Answer and manage multi-line telephone systems in a busy medical office
- Schedule, confirm, reschedule, and cancel patient appointments
- Coordinate patient flow and communicate appointment information clearly
- Maintain and update electronic medical records (EMR)
- Process incoming referrals and ensure required patient information and documentation is complete
- Prepare and organize patient charts, reports, requisitions, referrals, and other medical documentation
- Communicate with patients, physicians, specialists, hospitals, pharmacies, and other healthcare providers as required
- Assist with OHIP billing and other administrative billing tasks as required
- Scan, fax, file, and process medical documents while maintaining patient confidentiality
- Support physicians and clinical staff with daily administrative duties
- Maintain an organized, professional, and welcoming reception area
- Follow PHIPA and clinic confidentiality requirements at all times
- Perform other administrative duties required to support efficient clinic operations
Requirements
- Previous experience as a Medical Receptionist, Medical Office Assistant, Medical Secretary, or similar healthcare administrative role preferred
- Experience in a cardiology or specialist clinic is an asset
- Experience with EMR systems such as Accuro, OSCAR, Ocean, PS Suite, Epic, or similar systems
- Strong knowledge of medical terminology
- Experience with patient scheduling, referrals, medical records, and front-desk operations
- Experience with multi-line telephone systems and high-volume patient communication
- Familiarity with OHIP billing is an asset
- Strong computer and data-entry skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to prioritize and multitask effectively in a fast-paced medical environment
- Professional and compassionate approach when communicating with patients
- Ability to maintain confidentiality and handle sensitive patient information appropriately
- Reliable transportation to commute to the Kitchener clinic
This role offers an excellent opportunity for individuals seeking to advance their career in healthcare administration while contributing to quality patient care.
Job Types: Full-time, Part-time
Pay: $19.00-$21.00 per hour
Work Location: In person
