Bilingual Customer Service Representative
Chartered Professional Accountants of Canada
Toronto, ON
Bilingual Customer Service Representative, Member Development and Support – Toronto, ON

Chartered Professional Accountants of Canada (CPA Canada) represents the Canadian accounting profession, both nationally and internationally. Operating in the highly complex and global accounting eco-system, CPA Canada is a convener, facilitator, contributor and disseminator of information that advances the profession. The organization works closely with the provincial, territorial and Bermudan CPA bodies to champion best practices that benefit business and society. With more than 217,000 members, CPA Canada is one of the largest national accounting bodies in the world. The organization supports the setting of accounting, auditing and assurance standards, advocates for economic and social development in the public interest, and develops leading-edge thought leadership, research, guidance and educational programs.

About the opportunity

As a Bilingual Customer Service Representative at CPA Canada, you will provide best-in-class customer service to internal and external stakeholders.

What you’ll do

In this role you will:
  • Respond to all internal and external stakeholder inquiries within the established service level agreement.
  • Provide ownership of the inquiry from start to finish to ensure best in class customer service
  • Direct membership queries from existing and prospective members and students
  • Maintain an understanding of CPAC procedures, roles, and departments so that queries or issues can be funnelled through the appropriate channels or forwarded to the appropriate party as necessary
  • Assist stakeholders with placing orders, registering for conferences/courses, account/subscription information, login assistance and paying invoices
  • Maintain in-depth knowledge of CPAC products and services
  • Update stakeholder information as needed in the corporate database
What we’re looking for

The ideal candidate will have the following skills and experience:

  • Post-secondary diploma or degree or commensurate experience with customer service focus
  • 2 years of customer service experience in a fast-paced call centre environment, computer literacy, proficiency with typing, emailing, internet and the ability to learn proprietary software.
  • Strong communication abilities (phone and email correspondence)
  • Data entry with strong attention to detail
  • Bilingual (English and French) full fluency, written and spoken, is required
  • Strong organizational skills with ability to function in a high-volume environment. Demonstrated ability to maintain focus, provide task accuracy/efficiency while juggling multiple tasks.
  • Ability to analyze and efficiently resolve stakeholder issues internally and externally both proactively and reactively.
  • Ability to work in a team environment and promote a positive culture based on CPAC values
  • Proficient in MS Windows, MS Office Suite, MS Outlook, Internet
  • Experience in ServiceNow or Aptify would be an asset
What it’s like to work here

With a diverse workforce and a commitment to health and wellness for its employees, CPA Canada is a great place to work. The organization offers a flexible and balanced environment that allows individuals to maximize professional and personal development. CPA Canada employs over 400 people, with its headquarters in Toronto and other offices in Burnaby, Ottawa and Montreal. Our technology-enabled culture is designed to attract qualified people and enable them to do their best work. Employee perks include competitive salaries and pension, a comprehensive benefits package, professional development programs, flexible working hours and opportunities to work from home, regular social events and a highly successful employee volunteer program. In addition, CPA Canada is dedicated to continual improvement and building a high-performing, innovative organization that creates value for members and other stakeholders.

Organization values

We create a collaborative and constructive culture by:
  • Acting with Integrity • Fostering Excellence • Respecting Others • Working Collaboratively • Being Accountable
CPA Canada is committed to cultivating and inclusive, accessible environment, where each employee feels respected, valued and supported. All qualified individuals may apply online. If you require a disability related accommodation to participate in our recruitment process, please make a note of this in your application and we’ll be happy to work with you to meet your needs.