The Operations Leader of Environmental Services (Housekeeping Services) provides essential leadership by ensuring an effective daily work flow and overseeing the activities of a shift or group of staff while exemplifying the department's commitment to customer service. This position supports both Environmental Services (EVS) and Patient Transport.
Duties include:
- effectively managing the daily and periodic work activities performed/completed by assigned staff
- ensuring staff have the required equipment/products/supplies for their assigned work activities
- training and coaching of staff to maximize team and individual work quality, efficiency and productivity
- communicating effectively with clients at all levels of the organization to ensure that their needs are met in a timely manner
- dealing courteously and effectively with the public
- demonstrating initiative and good judgement to effectively problem solve
- providing leadership through applying sound team building principles
- liaising with other shift supervisors to ensure cleaning activities are followed up
- ensuring the safe operation of equipment and use of products and supplies through application of department policies/procedures
- performing quality control inspections and risk management audits
- participating in departmental meetings and hospital committees and performing other duties as assigned
- May be required to support Clinical Equipment
- May be required to support Linen Services
QUALIFICATIONS:
- Completion of O.H.A. Environmental Services Level I program is an asset;
- Two years of hospital-related experience in a leadership role;
- Demonstrated housekeeping and waste management knowledge;
- Experience working in a unionized environment;
- Strong organizational skills to manage competing priorities and balance multiple tasks;
- Excellent interpersonal, conflict resolution and problem solving skills;
- Demonstrated commitment to providing excellent customer service;
- Effective oral and written communication skills;
- Computer skills - including using email, word-processing and spreadsheet software (Excel);
- Sound knowledge of WHMIS and Infection Control systems;
- A commitment to ongoing management skills development;
- Excellent attendance record;
- Understanding and commitment to Unity Health's Mission and Values.
Hours: Saturdays, Sundays, & Holidays as per departmental needs. Must be available for additional shifts during the week.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
