Company Overview
The Best Western Plus Regency Inn & Conference Centre is Abbotsford's largest full-service, award-winning hotel, specializing in Group, Corporate, and Leisure Travel. Boasting 128 well-appointed rooms, a conference centre, two indoor pools, and a fully equipped fitness centre, we offer a complete experience for both business and leisure guests.
At the Best Western Plus Regency Inn & Conference Centre, our commitment to exceptional service is at the heart of everything we do. Our dedicated team is focused on ensuring every guest enjoys a memorable stay, whether for a conference, corporate event, or a relaxing getaway. We take pride in delivering unparalleled service, while also contributing to both our local and global communities.
Responsibilities
- Greet and assist guests in a friendly and professional manner at all times
- Answer the main switchboard and respond to guest inquiries
- Take and accurately process reservations in the PMS system
- Coordinate guest requests and complaints with Housekeeping and Maintenance to ensure timely resolution before and after check-in, achieving full guest satisfaction.
- Check guests in and out efficiently
- Handle guest concerns and complaints with a problem-solving mindset
- Perform cash handling, cash-out, and clerk balancing reports
- Deliver exceptional customer service with a positive, can-do attitude
Qualifications
- Previous hotel experience preferred but not required (minimum 1 year an asset)
- Front desk or reservations experience preferred but not required
- Knowledge of a Hotel Property Management System (PMS) is an asset
- Excellent communication skills (verbal and written)
- Strong organizational skills and attention to detail
- Ability to multitask and work independently during overnight shifts
- Team-oriented, professional, and reliable
What’s in it for you?
- Join a team that values people first, fostering a positive, inclusive, and empowering workplace culture
- Collaborate with passionate hospitality professionals dedicated to creating a more welcoming world
- Enjoy competitive hourly pay ranging from $18 to $18.50 an hour based on experience
- Benefit from a comprehensive package, including health, dental, vision, and life.
- Access exclusive perks like discounted room rates at Best Western properties worldwide for you and your family.
Job Types: Full-time, Part-time
Pay: $18.75-$19.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
