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Permanent, Full time
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Job description :
Carries out the sales of new and used parts at the counter, by phone, fax or e-mail.
Prepares and follows-up on parts quotations.
Promotes and recommends specific parts.
Supports service technicians through research, submissions and others in order to secure customer transactions directly or indirectly.
Works closely with the Parts and Service Sales Representative to develop sales opportunities.
Offers advice to customers and participates to special assignments.
Applies best practices of customer service in its interactions with internal and external customers in particular at the telephone reception.
Job Qualifications :
High school diploma or parts training combined with 2 to 3 years of experience in after-sales service in a related field
Bilingualism (spoken and written)
Knowledge of Caterpillar equipment and parts, an asset
Excellent mechanical aptitudes
Knowledge of MS Office software and SAP
Teamwork and Collaboration and good interpersonal skills
Availability and flexibility (working hours on rotation)